Saturday, July 4, 2009

As Retweeting Rises, Linking Continues to Decline


Operating a blog focused on early adopters means being willing to adapt as technology and the world around us evolves. One of the more-recent additions to the blog was my embedding of buttons from TweetMeme, to show how often my posts were being linked to on Twitter, and making it easier for others to retweet these items, even thought I've already gone on record as not being a big fan of retweeting myself.

I made the change not because of a change in my own practices, but due to recognition that many people are turning to Twitter to share links and find new links from peers. While most of my posts only get a few dozen tweets, some have numbered over a hundred. And as this occurs, in parallel, the total number of links back to the Web site from other blogs is decreasing.

Not too long ago, one of the most common items to see featured on a blog was one's Technorati Authority, showing the number of unique blogs that linked back to you in the previous six months. Looking back at some of my "State of the Blog" entries I used to post monthly, I can see that approximately one year ago, that number stood at nearly 1,000. (See: here) Now, that same measure is only slightly above 500, a decrease of nearly half, despite my posting schedule being fairly regular, and the site's visibility rising over the same period.


Just Over a Year Ago, Technorati Had More Traffic Than Twitter...

Discussion of Technorati Authority used to be a big topic on this blog as recently as 2007. (See: Why My Technorati Ranking Is Slip-Sliding Away, Technorati Needs to Stamp Out Viral Tag Spam Now, Is Technorati Going After Spam Blogs?, and My Technorati Link Stats Make No Sense) But now, not only is Technorati largely overlooked, but so is linking, for the most part. It's easier to send a link via Twitter, or to share a post on Google Reader or FriendFeed.

This change is why in July of 2008 I said The Importance Of Blog Linking Seems to Be Declining, and why Steve Rubel is now saying his stats reflect the way the Web is changing. Not only are people turning to social sites instead of blogs to share links, but often, many blogs do a lot more linking to themselves than they do in linking to other sources, whether set by editorial policies, inertia, or just simplicity. Not surprisingly, we talked about that back in 2007 as well. (Internal Linking On Some Tech Blogs Is Out of Control)

TweetMeme, which started out as a secondary project by Nick Halstead and his team at Favorit, now looks like a real winner, having gained significant visibility after rebooting last July after Twitter API issues had killed the service following initial launch. The company just announced new ways to display statistics by domain, and it will now enable the ability to retweet items no matter where they are found, including on RSS feeds. Once that gets posted, you can be sure I will find a way to get that button in my RSS feed, and if done well, I will post the chicklet of domain activity alongside my FeedBurner number in the blog's sidebar.

I may still prefer to write long blog posts and link out, but I can't force everyone else to swim upstream. Retweet away.

Labels: , , , ,

Thursday, July 2, 2009

FriendFeed Debuts Real-Time Search Spanning 50+ Social Sites

More than a simple aggregation tool and social network, FriendFeed has grown to be one of the deepest social databases on the Web, taking in information from more than 50 different social sites, including blogs, status updates, photos, presentations and video, and making it searchable. The service moved its core product to real-time a few months ago, and has now taken a big leap forward in also making its search results real-time, letting you see how people from around the Web are engaging and talking about topics, covering much more than "just Twitter", which so far has been the go-to destination for real-time response.

Best of all, the service isn't asking you to change the way you do searches, and all saved searches on FriendFeed work, but they now execute in real-time and continue live updating as new entries are added to the service.

For example, I could now embed a vanity search in my blog and see it in real time, thanks to FriendFeed.



As you can no doubt guess, popular discussions that have dominated Trending Topics on Twitter would also see rapid updates on Friendfeed - as FriendFeed acts as the superset for social activity. See for instance: Obama, TweetDeck or Michael Jackson.

FriendFeed's user base is still smaller than the most popular Web services, including Twitter and Facebook, but they are executing on making a feature-rich alternative. Moves like today's addition will continue to separate the innovative team from others who are still putting their full efforts into maintaining stability.

Labels: , , ,

Wednesday, June 17, 2009

BackType Takes On TweetBeep With BackTweets Alerts

Two of the most valuable tools I have been championing over the last several months are BackType and TweetBeep. The first searches through all comments around the Web for keywords you define, while the second watches Twitter search and delivers results to your e-mail. In tandem, the pair can essentially run on auto-pilot, giving you a real-time look into what the world is saying about you, your company, or your product.

Today, BackType extended its service to let you monitor Twitter, searching for links on Twitter that contain keywords you define. Like with its core service, and with TweetBeep, the new BackTweets Alerts system will pass on mentions from within Twitter to your e-mail, as quickly as you like, from immediate, to daily or once a week.

As I told John McCrea from Plaxo when I met him for Social Web TV last week, TweetBeep has made it so I don’t have to sit in TweetDeck all day and monitor keywords. Similarly, BackType doesn’t have me chasing through comments and reading every post, but I don’t miss much because I let these strong search tools do the work. (That's also a big part of why I said there is no information overload)

Will BackTweets Alerts be so good that I can do away with TweetBeep and turn to BackType for everything? I'm going to sign up and find out.

Labels: , , ,

Monday, June 15, 2009

Die? Thrive? Are You Conflicted On What You Want from Old Media?

If you’re one of the millions who saw the Daily Show last week, you probably saw a clip where Jason Jones took apart the New York Times, asking a staffer to find any news that happened “today”. The paper, exemplifying the “yesterday’s news” mentality that has a rapidly-increasing chasm between it and today’s real-time world, is bleeding red ink as news consumers turn elsewhere for their updates – including many of us to the Web and to blogs. But over the weekend, as the situation in Iran unfolded, and old media, including CNN, was famously slow to respond, there were practically digital pitchforks out – highlighting what was characterized as a massive failure, compared to the personal 1-1 immediate reports we got from Twitter and elsewhere.

So help me understand… Many of us are flat-out refusing to be consumers of the world’s news media, from newspapers like the New York Times and news channels like CNN, chewing away at their ad revenue. Some exult in the bad news as it streams forth – as newspapers close and journalists are sent packing. Others revel when old media makes stupid mistakes in the new world, like the AP demanding you not excerpt their stories, or other sites threatening to sue when linked to. But when a real newsworthy event hits, we hold them accountable for not being there, first to respond.

Journalism is not a charity event. Its reporters cost money, as do papers and stations’ branch offices, travel expenses, and equipment, yet many of us on the bleeding edge are all too excited to mention how we’re not paying them a dime.

There are really two ways I can look at this. One is that CNN and others are being ripped on as a way to further show how out of touch and useless they are compared with first-person reports. The second is that we want to bash the old media when we don’t need them, but flock to them when we do.

So which is it? The New York Times, Newsweek and other print publications made a name for themselves often not because of the speed of their reporting, but because of their access and their willingness to go into harms way, delivering the news in detail, often with many different reporters contributing to the story. Are individual bloggers, stationed around the world, going to pick up the slack? Can the top blogs like a Huffington Post or a TechCrunch replace the type of detailed reporting and unfettered access the mainstream old media has historically enjoyed?

That CNN did not lead the way in covering the Iran conflict this week, after decades of our relying on them to be there, as they were in Desert Storm, Operation: Iraqi Freedom, Somalia, Bosnia and others, is not up for debate. But the question is – did we really not want them to fail, or are you happy that they did?

Labels: , ,

Friday, June 12, 2009

Podcast: TheSocialGeeks: I Want the Post, Not the Pre

Thanks to bumps in my schedule, including work, and of course, the twins, combined with the complexities of trying to get seven people in three time zones to get synched up, it has been some time since we got to participate in TheSocialGeeks podcast, chaired by Chris Miller (otherwise known as IdoNotes).

But on Wednesday, we made it, and got the chance to record. In addition to Chris and me, were Sarah Perez and Wayne Sutton.

In the podcast, which I have made available for download below, we discuss:
  • Facebook's Vanity URL Rush
  • LiveFlows
  • Floxee
  • Monetization of Twitter Streams
  • Social Identity Management
  • The Palm Pre
  • SocialToo and other premium Twitter apps
You can read more about it in Chris' site, or Download the Recording Now. You can also: Subscribe in iTunes

.

Labels: , , , , , ,

Wednesday, June 10, 2009

Floxee Offers Customizable Twitter Directory, Grouping, Statistics

As companies and organizations flock to Twitter, there has grown a need to display all the activity from these groups in a central location, rather than seeing each individual stream fed into the massive update waterfall that is Twitter at large. A new tool, available in private beta now, called Floxee, lets you display a select group of Twitter users and their updates alongside a live search stream on keywords you define.

The result is a tweet stream with your own corporate design, displaying just those updates from users you have hand selected alongside tweets from the community at large about you or your service.


The Main LouisGray.com Floxee Page

I gained access to the product, and have an early version of the site up, at http://louisgray.floxee.com/, populated by Twitter accounts from me, Jesse Stay, Mike Fruchter, Rob Diana, Ken Stewart and Phil Glockner, some of the other writers whose names you've seen here this year.


Floxee Watches Who Is Gaining Followers Quickly

Floxee watches each of these six accounts for updates, and even goes so far as to dive into TwitterCounter and provide statistics on our group, including statistics on who has the most followed accounts over the last 7 or 30 days, who is the most active, and guesses as to who is the most conversational or political.


Floxee Has My Twitter Details Down, Relative to the Group

Floxee also lets you dive down into each individual account. For example, you can see that Jesse averages more than 25 tweets a day, and has piled up more than 18,000 followers, ranking first among our small group, while in contrast, I post updates less than 8 times a day, and only reply to people with 7 percent of my updates.


Floxee Also Knows Who Replies and Who Blasts Links or Politics

For large multi-author blogs, Floxee can offer an interesting desination page to show what the team is thinking. For small or medium size businesses adopting Twitter, it could also be a good place to see the public updates from colleagues and watch the company's impact online.

You can get into the private beta by checking out floxee.com. Don't forget to check ours out at louisgray.floxee.com

Labels: ,

Tuesday, June 2, 2009

TweetStats Down More than 24 Hours As Twitter Attacks Cache Issues


TweetStats: Closed Since Sunday Afternoon

On Sunday, we mentioned Twitter had run into a bug that masked the display of third party clients on the service, erroneously reporting all updates as coming from "Web", whether they were, or if they were instead from the mobile interface or any of the growing array of applications that interact with the microblogging leader. Now into Tuesday, the bug hasn't yet been fixed, and in the meantime, popular statistics tracker TweetStats has been shut down - incapable of operating correctly with bad data pouring in.

Twitter's API team is telling developers that the "from Web" issue is the result of large growth in the company's database, thanks to a recent increase in API developers and their registering applications to work with OAuth. The database object reportedly grew to a size incapable of being cached, dramatically impacting performance.

Still a small company, rather than push for Twitter's engineers to come in over the weekend to resolve the issue, the company said they chose the "quick solution", opting to "disable source parameters", according to postings on their Twitter API forum here.

Initial guidance was that the issue would be resolved "likely early in June 1 workday" (sic), but more issues have cropped up. The company followed up with a second note saying, "Due to problems with other *critical* code we've had to delay deployment of this fix until tomorrow."


TweetStats Reports The Trouble Sunday

TweetStats shut down mid-day Sunday after the issue had impacted the statistics gathering service dramatically. And while Twitter has again offered a new date of resolution, the developer, Damon Cortesi, has said he'll find a way to get rebooted, with or without help from Twitter.


TweetStats Hopes for Best, But Prepares...

He noted late Monday night, "If not fixed tomorrow AM, will re-open and deal with the consequences."

Jesse Stay has more around the details of the API issue here: Where is Twitter’s Emergency Response System?

Labels: , , ,

Sunday, May 31, 2009

Latest Twitter Bug Hides the Use of Third Party Clients

Following Twitter's mid-day downtime and "fatal software error" they reported on their blog Saturday, it looks like the site is no longer displaying what applications its users are leveraging to post updates. Regardless of whether you are using TweetDeck, Tweetie, PeopleBrowsr, Seesmic Desktop, or simply redirecting updates from FriendFeed, Twitter is reporting all updates are from their Web interface.

While a minor issue, tweets from third party clients help to advertise their use. For example, it's a bit disconcerting to check the official TweetDeck account, and see they are updating "from Web", ostensibly not using their own product.



Users Clamoring About Twitter's Missing Info

I first noticed the bug on my own feed, as it said that items I had redirected from FriendFeed, using the FriendFeed URL shortener, ff.im, had originated from the Web. I also couldn't see any use of the desktop application Tweetie, when I know I have been using it. Surprisingly, Twitter showed "from Web" as the only service I had used at all.


This Tweet Originated on FriendFeed, not on Twitter's Web site


TweetDeck Users On Twitter Asking About the Bug

And yes, in a world of 140 characters, even the little things get noticed. Though not the bonfire of recent missteps, this issue has seen many asking over the last five hours why their clients aren't accurately being displayed. (See: Twitter Search "from TweetDeck" for example)

I don't see this being a longtime bug. Twitter will likely figure out the issue, which might have been introduced as a result of their recovering from unplanned downtime on Saturday. But for diehard Twitter client fans, and believe me, they're out there, the disconnect is yet another head-scratcher from a service that's playing a bigger role for an increasing number of people.

Labels: , , , ,

Friday, May 29, 2009

Video Snacking 10 Seconds at a Time, On 20 Screens, via Twitter

Combine the elements of your short attention span with the world's hottest little network, in Twitter, and the viral aspects of YouTube, and you've got a fun little site called Veetweet, which as my friend Drew Olanoff wrote me is like "giving a 3 year old a quadruple latte and the TV remote."


Veetweet Randomly Selects the Latest YouTube Videos Shared in Twitter

The premise seems simple. Veetweet finds the latest YouTube videos posted to Twitter, lays them out in a grid on your browser window, and plays them out in an endless stream of 10 second video clips. Should you find any of them interesting, you can click on the history playlist and see where they came from, or open the current video on YouTube.

It's a lot of like channel surfing an infinite number of channels, selected by somebody else. Find something you like? Open a new window. Not finding anything? Keep watching, and maybe something will come along. In my viewing of Veetweet, I went from guitar solos to Mexican stand-up comedy, to an excerpt of Fox News denouncing Mr. Rogers.


My Veetweet History Is Saved If I Want To Find a Video

Your Web browser is all set to play 20 channels at once, but you don't know in which order. As one ends, another expands and starts playing, as the one just watched is replaced by something new, constantly filled by the latest tweets that link out to YouTube.

The project is a showcase for 9astronauts.com, a team of developers marketing their Javascript, Ruby on Rails and iPhone coding skills. (See their other projects here)

Labels: , , ,

Today's Real-Time Web Makes Blogging and RSS Seem "Too Slow"

Thursday evening, I had the opportunity to attend one of the semi-regular open houses held at FriendFeed headquarters in Mountain View. (See pictures from Brian Solis, who also attended) While on other occasions, I may have taken the chance to pick the brains of the small team, yesterday I ended up spending the bulk of the time talking to others in the industry, including Edelman's Steve Rubel and TechCrunch IT's Steve Gillmor on what they thought the future of communication, information discovery and blogging would be, amidst the dramatic expansion of microblogging and real-time updates and alerts. And while we all had our own viewpoints on the future of RSS, we agreed that what has been status quo for the last five to ten years is changing underneath us, moving toward a world that is faster, driven as much by what will be our preset queries and searches, rather than through subscriptions and static pages.

Gillmor famously argued earlier this month that RSS should "rest in peace". Gillmor's summary started off by saying, "It’s time to get completely off RSS and switch to Twitter. RSS just doesn’t cut it anymore," and continuing onward, making a case that the immediacy of Twitter made it the source for news discovery, not tools like Google Reader, which I use to find all the data from my sources on a daily basis. As he told Steve Rubel and me yesterday evening, the post "went global" faster than anything he had ever written before, and judging by the more than 500 comments received on TechCrunch, as well as the many follow-on pieces I've seen, it stirred up a great deal of controversy - which is to be expected when making such a black and white claim.

Meanwhile, Steve Rubel, author of MicroPersuasion, who has been blogging on that site since early 2004, said that to him, blogging seemed "slow", when contrasted with the lightning fast communications seen from tools like FriendFeed and Twitter. He made the analogy that when you take the time to compose a blog post and you launch it over the wall, that readers have to look it over and make a choice as to whether they will respond, or if they will simply hit 'J' in their RSS reader and move along. In contrast, he said sending a note to Twitter was like introducing ants in someone's house, making them immediately take action.

Gillmor's unique writing style no doubt stemmed much of the confusion around his "Rest in Peace, RSS" story, which I fundamentally disagreed with the first time around and ignored. But in yesterday's discussion, it became more clear what he was trying to propose - not so much a full-fledged abandonment of RSS readers for Twitter, but instead, pushing for a reader-like tool that would follow microblogging services, decode shortened URLs on the fly, and then deliver the option to read full text of a piece.

In essence, rather than waiting the 20 to 60 minutes it can sometimes take RSS to propagate, thanks to latency from FeedBurner, for the most part, Gillmor's approach would take seconds - where a blog publisher or news distributor could post an update to Twitter or FriendFeed and have the same type of result, only a lot faster. This comes at a time when Gillmor and others are saying that referrals to blog posts are decreasing from RSS readers and increasing from microblogging sites, as readers do their link discovery outside of the reader.

Although Gillmor said we should just "switch to Twitter", he isn't even waiting for Twitter to bring back his much-beloved 'Track' to monitor keywords. Instead, he expects that FriendFeed will more quickly arrive at a tool that delivers realtime alerts to e-mail or instant messaging tools than Twitter - which makes sense as the aggregator has already set up e-mail and IM tools for lists and has delivered saved searches, two of the three components needed to make 'Track' a reality - and not just across Twitter, but across the more than 50 social sites FriendFeed supports.

As Gillmor told us both, he sees posts from louisgray.com "immediately" when I add them to FriendFeed, even if it takes much more time for them to enter Google Reader. And yes, that's because I, as a publisher, follow a specific process when posting, to author it and immediately afterward send it to Twitter and then pull it into FriendFeed, all before I manually ping FeedBurner. It's a conscious decision on my part, but one that helps his case.

RSS is not dead. Far from it. We're all using RSS every day, powering our Web portals, and helping to distribute blog and news content everywhere. But if it is about getting things discovered most quickly, and getting a response from readers very quickly, there's a reason you see people looking elsewhere, just like there's a reason I use a tool that pulls comments from FriendFeed into louisgray.com on my blog posts. I know some people will get to my content somewhere else faster. And if an enterprising software developer, like Nick Bradbury, can make a tool that turns links on Twitter into the same type of tool we see in RSS readers, maybe we'll be onto something new.

Labels: , , , , , ,

Wednesday, May 27, 2009

PeopleBrowsr Opens Up In Public Beta, Unifying Social Activity

In December of last year, we highlighted the introduction of PeopleBrowsr, a Web-based utility to help you follow all your friends across their various social networks in one place, ranging from LinkedIn to YouTube, FriendFeed and Twitter. The product, while very robust in terms of its offerings, also seemed complex, with usability tradeoffs seemingly made for feature introductions. With several months of incubation, the site has now opened up in public beta, hoping to supplant TweetDeck and other multi-column tools, like Seesmic Desktop.

The service, which you can find at www.peoplebrowsr.com, bills itself as a "one-stop solution for managing online activity," and there's no doubt that's exactly what it does. You can add what are called "stacks" or columns from 14 different networks, and have the option to push updates to each from the single browser window.


Click Here for A Larger Image of PeopleBrowsr In Action

PeopleBrowsr's goal, like other aggregation services, is to help you tame the content stream and avoid missing important posts. The service also hopes to make itself the center for conversations by letting you manage multiple user names, and follow anonymously, without the public friending that takes place on practically every network.

As we also have discussed with our recent posts on search, finding your data can be even more important than seeing it as it appears, and PeopleBrowsr has approached that as well, by offering search filtering, and the saving of searches for future use.

Like TweetDeck, the temptation to keep adding "stacks" or columns is tempting. I can follow all friends' updates on FriendFeed and Twitter with PeopleBrowsr, while watching out for updates on LinkedIn, YouTube or even RSS. Really, the only limit to the product now is the width of your screen.

Labels: , , ,

Topsy's Social Search Will Benefit Big Blogs, Influential Tweeters

Combining the world of search and the world of microblogging, including Twitter, is a popular thing to do these days. With Twitter Search having its hiccups, entrants like Twazzup, OneRiot and TweetMeme have all joined the game of trying to find the best content on Twitter, or finding the most influential users. In the last few days, Topsy, which bills itself as a "new kind of search engine" powered by the social Web, has gotten a good amount of visibility, especially due in part to an aggressive recommendation from Michael Arrington at TechCrunch - who is a big fan.

Topsy is interesting in that rather than finding the best result due to external hyperlinks or having "one right answer", as Google and most other search engines do, Topsy instead relies largely on the number of times a URL is shared (or tweeted) around that specific keyword.

For example, while searching Apple on Google sends you to Apple.com, Searching for Apple on Topsy instead sends you to watch Apple's TV Ads for the "Get a Mac" campaign. You can guess that when the new ads debut, they are frequently sent around Twitter, pushing that link to #1.

Similarly, Topsy is influenced by recency, which explains why a similar search for Microsoft has articles on their Bing search product competing with Google rather than the vanilla Microsoft homepage you would get with Google.

But, as with Google, not all things are equal in the world of microblogging. If you have an account with hundreds of thousands of followers, thanks to a position on the site's Suggested Users List, you will no doubt have much more influence on how many times items are retweeted, and therefore, a much higher impact on Topsy. That means then that accounts like TechCrunch and Mashable, who are in the SUL, are highly featured, and other competitors, like VentureBeat and ReadWriteWeb, do not fare as well.

The impact of a big account can be seen both on individuals and topics.

Stories on TechCrunch.com are #1 on Topsy when searching for individuals like Eric Schmidt, Dave Sifry and Reid Hoffman, each a leader in tech, covered by the network. In parallel, Mashable holds the #1 overall position for individuals including Mark Zuckerberg., while ReadWriteWeb finishes #1 for Paul Buchheit.


Top Topsy Results for Eric Schmidt



Top Topsy Results for Mark Zuckerberg



Top Topsy Results for Reid Hoffman



Top Topsy Results for Dave Sifry

Essentially, Topsy is the delivery of "authority-based search" that Loic Le Meur was asking for at the end of 2008, but done so in a way that doesn't explicitly say so.


Top Topsy Results for Tesla Motors

On topics, you can see TechCrunch holds the top position on Topsy for Tesla Motors, as well as the #1 position for LinkedIn, #2 for Socialmedian and Google News as well as #3 for FriendFeed, with Mashable finishing #4 on that search. In each case the coverage of the company trumps the company's site or official comments.


Top Topsy Results for Apple's iPhone

In turn, Mashable holds the #1 Topsy result for iPhone, and the #3 spot for MySpace.

That's not to say there is anything inherently "wrong" with these results, but they are definitely different, and if Topsy should take off, the influence of larger blog networks and the Suggested User List on Twitter will expand further. Should search results lead you to the one true answer that delivers you a bland corporate page, or should they instead lead you to social news impacted by a large community?

Labels: , , , , , ,

Sunday, May 24, 2009

Twitter's Real-Time Search Hits Pause. Six Hours And Counting.

Darn it Twitter. How can a company with so much potential and so much perceived momentum seem like they just are asleep at the switch? After this week's visible discussion where we clearly outlined how your real-time search database is so broken that it barely has any value past the last 48 hours, you had to go ahead and break the real-time aspect of it as well - doing so on a long Memorial Day weekend when it seems nobody is around to hit the big shiny red button to turn the blasted thing back on.

Yes, your base product is working. I can Tweet. It can get to people. But your Twitter Search product is completely on pause - and has been all evening. Forget about using Twitter during an emergency or an earthquake, or even to see other people's top trending hashtags. The ones you have listed now are themselves six hours old. The Lakers' NBA game is still in the second quarter, according to you, even though ESPN tells me they won hours ago.


Go Lakers! No, wait. You're saying the game already ended?

It's getting to the point I even feel guilty pointing it out - considering how often you get hit for database inconsistencies, odd behavior and downtime. But all that goodwill that had built up as you were at the tip of the spear of a phenomenon many are calling the real-time Web is just wasting away - even as you take down your partner infrastructure, like TweetBeep, TweetDeck and Twazzup down with you.


So, is the Twitter Search team on holiday?

It's like I asked you at 11 tonight, @ev, @biz and @al3x, "if there is a box I can reboot, just tell me where to go." On behalf of your growing, and in theory, loyal, user base, I will do this, because it's the right thing to do. I just wish you guys were more on top of it, and could at least tell us what is going on - and how much more fail we should expect.

I don't want to care this much. I want your product to just work the way it is supposed to work so we can benefit from it and so you can find a way to make money. But right now, you're making real time look like a joke.

Labels: , , , ,

Thursday, May 21, 2009

Twitter's Search Engine Is Very, Very, Broken

Given all the rumors about Google possibly talking to Twitter about search, or the Mountain View giant taking on the world of real-time, you would think that Twitter's dramatic growth and user adoption would see the microblogging company sitting on a gold mine of a database, as it amasses tweets from around the world and makes them searchable through the search.twitter.com product (formerly Summize). But it appears that the considerable expansion of the company's user base has led to strain on its index, rendering practically anything beyond realtime analysis completely useless, fraught with missing data and error pages.

The promise of Twitter's advanced search capability is tremendous - letting you dice your queries by the sender and recipient, and even limiting the date range for said tweets, the location, hashtags or even emoticons. And at one time, it was a valuable resource. Now, depending on which account you're viewing, the data set could be as small as a week, or oddly, in some cases, not available at all.

For example, if I search Twitter to find out how many times Erin Vest (@queenofspain) has mentioned the word "Obama", it would show me five total results spanning the last four days. Modifying the same search to start with May 1, 2009 or January 1 and continue to today completely fails, saying I probably "mistyped the address".


Searching Twitter for Erin's Mentions of Obama



Twitter Says Erin Has Said Obama Five Times



Modifying the Date to the Start of January



The Familiar Fail Page From Twitter Search


Out of curiosity, I performed the same search for "Obama" from Erin's Twitter account on FriendFeed, finding nearly 500 results, going back to March of 2008.


FriendFeed Shows Erin's Tweets Referencing Obama

Similarly, Twitter's advanced search says that I have never sent a tweet referencing Adam Ostrow (@adamostrow), yet FriendFeed confirms that I have.


Twitter Says I Have Never Sent a Note to Adam Ostrow



FriendFeed Shows My Tweets to Adam Ostrow

And lest you think Twitter had left behind us early adopters, archiving only tweets from the celebrities, I was surprised to find that you can't find Oprah's famous first tweet. I searched for the phrase "FEELING REALLY 21st CENTURY" from Oprah and found no results.


Where Is Oprah's First Tweet, Twitter?



I Know The Tweet Exists, Right?


In fact, searching for any tweets from Oprah at all showed no results. Oddly, in parallel, I could see 8 days worth of tweets from Ashton Kutcher and at least a few weeks' worth for my account.


Sorry, Oprah, Twitter Stopped Indexing Your Account

Back in February, I said that Twitter was best suited for following topics and listening to its search engine, and less for following people, and I do use Twitter search every day. But if they are to truly reach their potential, the company has got to find a way to find all the data that today, is missing and hard to find. If it's a scalability issue, Twitter has practically become a utility, like e-mail, and a solution is necessary, even if it means teaming up with a company that knows how to grow and scale. Be the suitor Microsoft, Google, Apple or anybody at that level, each offers a better alternative to the rapid dissolution of features and data integrity we are seeing today.

Of note, we did peruse the open API issues page in regards to search for Twitter, as well as reviewing the Get Satisfaction community for Twitter's Search product, but no comments have been made public about this data being unavailable that I can yet find.

We've seen Twitter go up, come down, remove features and add them back. Is this a temporary blip, or should we never again expect search to work the way it's advertised? I hope it comes back soon, and that Twitter becomes a reliable site to exchange messages, knowing they will be preserved, but their track record makes me very nervous that it may never happen.

Labels: , , ,

Wednesday, May 20, 2009

SlideShow: How To Optimize Your Social Data Flow for All Networks

Following on to this weekend's post on knowing and mastering your social media data flow, I updated the information and have created a presentation for download, for easier portability.
This is also the first time I have had the option to use my brand-new presentation template, so please do let me know what you think!

Labels: , , , , ,

Monday, May 18, 2009

Alright, When I Say Go, Hit the Spam Twitter Button With All Accounts

When a product becomes ubiquitous, it means you get the good with the bad, the well-meaning with the nefarious, the intellectual with the sloppy. As we saw with e-mail being overtaken with aggressive marketers, spam and eventually, viruses, the same activity has propogated to every social network with momentum - including the 419 scam on Facebook we discussed in January, and the many different reports of spam on Twitter. (See: TechCrunch's coverage of similar nonsense earlier today: A Bunch Of Hot Spammers Had The Day Off Of Work LOL.)

Like any good egotist, I regularly check references back to the site, be they on Google, in my referral stats, and the two T's - Technorati and Twitter. Today, I was amused to find that simultaneously, nearly two dozen different accounts referenced an article this I wrote this last weekend. Never mind that their link didn't work. Never mind that they all used the same exact way to write it, including the exact same description or tags. Even more interesting was the fact that all of the accounts (be they robots or real people) used the exact same Twitter client, HootSuite, and the automated messages look like they were executed in alphabetical order, starting with the account labeled "18tweets" and finishing with "Tweetingale".


The last time we talked about Twitter spam, it was with the issue of repeated following. In that example, theories suggested the repeated followers were to gain visibility and more real followers from duped Twitter accounts. So what are the purposes of this type of nonsense this time? Is it thought that those people searching for these keywords would find these accounts and sign up? It's not as if they pushed any traffic to my story, thanks to their not providing HTTP code.

Yet another "stupid human trick" executed on an increasingly sketchy network.

Labels: ,

Saturday, May 16, 2009

Know and Master Your Social Media Data Flow


This Is How My Social Media Data Flows. I'll Explain.

If you're anything like me, you are constantly creating social data. From your blog posts and your tweets, your photos and videos, bookmarks and status updates, you are creating new information, big and small. You might do so in spurts, or you might be creating new content throughout the day. But with so many different social networks out there, and friends scattered here, there and everywhere, there's always the potential you're not sending the right data to the right place. But if you start by knowing where your data is flowing now, you can make minor adjustments along the way to get the recipe right.

On March 24th, I told Harry McCracken of Technologizer that if I were to provide any Twitter user one piece of advice, it would be: "Always know where your data flows, and participate where it lands."


That simple piece of advice is a major challenge to most people. Whether they don't want to step out of their comfort zone, or they believe they only have time for one social network where they participate, most choose one or two places, while neglecting others. Others simply use services like Ping.fm to send all updates to all places at once, a scattershot process to something that probably deserves fine tuning.

My approach to this problem is to always create content while knowing its impact downstream. Here is what I have chosen to do with my data I am creating.

1. Blog Posts

Blog Posts that I create here at louisgray.com are packaged up by RSS, using FeedBurner, and end up in RSS readers. They also are published in headline form or excerpted, on FriendFeed and Socialmedian. Every day, updates in the last 24 hours are bundled up by e-mail and sent to FeedBlitz.

2. Twitter Activity

My Tweets, when posted, be they notifications of new posts (which I do manually, not automatically) or other content, are posted to Twitter and echoed both to Facebook and to FriendFeed.

3. Native FriendFeed Posts

When I post a new item directly to FriendFeed, it echoes to Twitter, which in turn, updates Facebook. Knowing this, I often author the headline using Twitter language, such as @ signs and hashtags, keeping the headline short. I can then, in FriendFeed, edit the headline to use normal language, optimizing the data for where it is consumed.

4. Delicious Bookmarks

Bookmarks I make on Delicious are shared to FriendFeed, and bounced to Twitter and Facebook. I ensure the headline and the source of the article are displayed, and now truncate that to hit Twitter's character limits.

5. Google Reader shared items

Shares I make in my RSS reader not only stick to the link blog, but they impact FriendFeed, Socialmedian, and the shared item counters, like ReadBurner, RSSmeme and now InFeeds.

6. YouTube Videos and SmugMug Photos

The YouTube and SmugMug activity I do is largely family related, so when it gets imported to FriendFeed, using RSS, it is echoed to Twitter and Facebook (like in #3).

7. FaceBook Status Updates

They stay in Facebook, period, which is why I usually just update it using Twitter.

The reason I list each of these specifically is because each stream of data has a different intent and possibly a different audience. Given much of the content flows through Twitter and FriendFeed now, I make a conscious effort to optimize the data for both services. I also recognize that when I post to both services, I just might receive comments and likes on Facebook, which is happening at an increasing pace.

Thinking about the data flow has an impact on how I behave. It is because of FeedBlitz that I prefer to have more than one post in a 24-hour period. I also know that as I am bookmarking sites that cover articles from this blog that I am getting to reward others who write about the same things I do. I recognize that by tweeting too much I could muddy my Facebook and FriendFeed, and have negative repercussions as a result. I also know that I need to make sure the headlines on my SmugMug photos and YouTube videos make sense once they hit Twitter.

It may seem regimented, but once you think about where your data is flowing, you will find a process that works with you. The good news is that RSS is not dead, despite some beliefs otherwise. In fact, it plays a bigger role than ever in terms of shuttling updates to and from services. I have set up my publishing preferences in this way for me because it matches what I believe to be the right data with its right destinations, and when activity from the community participates, I try to be there as soon as I know it has happened, through close monitoring.

And considering this is essentially my social media creation workflow, you might also be interested in the post I wrote last Spring on my own social media consumption workflow. It hasn't changed much at all since.

Labels: , , , , , , , , , ,

Thursday, May 14, 2009

Don't Tempt the Online Mob. They Come Bearing Pitchforks.


There's no need for me to recap Twitter's two-day flub as you've already seen it 40 different places. What's most interesting to me about the entire situation is the rapidity of how the user community turned on the service and its founders in response to what was a relatively minor change that was confusingly and sloppily addressed. The response, which loudly came from all corners, mirrored that of previous blowups, which have also included Facebook and Digg as victims - the first around its terms of service and Beacon, and the second, around its blocking of illegal series of numbers that could unlock DVD region codes. Even Google Reader faced a backlash last year from users who expected a different interpretation of what friends were and who could see what.

See also:Every single case dealt with a Web 2.0 service driven largely by user generated or selected content, where the mob was reacting to changes handed down unilaterally from a seeming all-knowing company, without first communicating potential changes, or accurately foreseeing downstream effects. And in most of the examples (Google Reader being practically the only exception), the service had already chipped into its balance of goodwill, leading to a strained relationship with a vocal minority of users, setting the stage for the much larger backlash that was to come.

Did the services that made mistakes and got roundly slammed deserve the punishment? If you ask the users, the answer is yes. In today's world, the online communities that have been built around these popular products have a sense of entitlement, not just to specific features, but that they will be made a part of the process, spoken with and not just spoken to. And if they feel they have been wronged or lied to, all hell can rain down on the company or the individual bearing the broken message.

To me personally, the change in @replies for Twitter was frustrating and annoying, but what ticked me off was more the way in which it was delivered. As with the company's previous comments about following many users being "disingenuous", this week's move seemed like they were once again telling us of a right way and a wrong way to use their product. That their blog post was backtracked upon and respun as a product issue and then a technical issue made us feel lied to, and the team, despite having what by all means is a very successful product, disappointed us again.

Here's the thing: Before I get slammed (again) for being a FriendFeed apologist and/or Twitter hater... the truth is not so black and white. I think Twitter is great for what it is supposed to do - send short messages and help broadcast information quickly. It is now a utility, like e-mail, and we're all assumed to be there. But I, and many others, continue to get frustrated when we see the system and its people fall short of what is an amazing potential. You can have hundreds of millions of users, but the experience itself is diminishing, and the management seems disconnected, in a way that makes them look like they are in love with the latest celebrities to sign up and less enamored with us rank and file who evangelized their product the last few years, pointing out both the good and the bad as it came.

Similar too are the stories of those previously stabbed by the mob. The Digg fanatics believe strongly in their ability to push favorite items forward, and potentially upset the balance of the new world media. Facebook, once deemed a safe place for friends and family to congregate online, found itself on the wrong side of privacy choices and business. Google Reader wrongly hoped that those you e-mailed in GMail would be fine to share your RSS favorites with. In each case, the users believed in the product, wanted it to succeed, but disagreed strongly with the latest moves, and they would not give up until their voices had been heard and made impact.

Designing new products and services, and adding new features to existing ones, is very difficult to do in public, especially when you are trying to walk the fine line of placating existing users while attracting new ones. Twitter, in a flash point of popularity, is especially vulnerable due to the fact their own product, as also are Digg and Facebook, could be used by users to fight back. Did Twitter or Facebook or Digg lose users permanently due to such heated battles? Probably not for long, but the scars do linger, and the trust factor that might once have been there is gone, or at least damaged enough that the mob will keep their torches at the ready, waiting for the next time they're needed.

The world of product development, on the backs of user content, is changing the way people expect to participate. And when they aren't treated as equals, or they are talked down to, people are taking it very seriously, and there are more platforms for conversation than ever, with more people to reach than ever, so any service who is in this space who expects to make even "small settings updates" should strongly think of their potential impact and be ready in case things start to go wrong - fast.

Labels: , , , , , , , ,

Tuesday, May 12, 2009

TweetMeme Launches Real-Time Search, Digging Retweets and Links

TweetMeme, the aggregator of popular microupdates that have been sent around the Twitterverse, launched a major update today, adding the ability to search more than 15 million links, including not just the tweets themselves, but also the text from the Web pages, blog posts, videos and images, delivered in real time. The new search capabilities greatly enhance the index, which tracks "the hottest stories on Twitter", and goes head to head with today's announcements from OneRiot, and planned updates from Twitter itself, due soon.

You can find the new TweetMeme search engine here: http://search.tweetmeme.com/


Searching TweetMeme for Popular Facebook Tweets


Updating the Same Search for "Best Match"

The search engine indexes new stories as they are found in Twitter, and offers a great deal of filtering and customization. You can sort results by "Best Match", "Age" and "Retweet Count", showing the most popular forwarded tweets. Meanwhile, the results display categories for each update, and you can even filter by the media type, including news, images or videos.


You Can Filter Results In a Number of Ways on TweetMeme

Like any good search engine for monitoring the new world of real-time updates, TweetMeme even lets you sign up to get search results by RSS.


Searching TweetMeme for louisgray.com Shows Most Popular Posts on Twitter

For site owners, like me, the ability to search TweetMeme for your own name or domain name, and sort results by category or popularity in retweets is a great improvement, letting you determine what stories were deemed most popular on Twitter, and you can dive down to see who is getting to the data first and has the most influence, or ability to get their updates redistributed through their network.

TweetMeme is a product built by the team behind fav.or.it, headed by Nick Halstead. You can, of course, also follow TweetMeme on Twitter.

Labels: , ,

Monday, May 11, 2009

Remind Yourself Who You Hate With Twitter's New Blocking API

By Jesse Stay of Stay N' Alive (Facebook/FriendFeed)

A little while back Louis shared the importance of not holding a grudge, encouraging the LouisGray.com readers to try to maintain relationships regardless of any blips that may occur during that relationship. Twitter just released an API which, if you're one to hold grudges, could rub it in a little further through applications which choose to use it.

The Twitter Blocking API enables Twitter Platform developers to retrieve a list of all the users any authenticating user has blocked, enabling them to help you manage the past blocks you may have forgotten about. Fortunately, developers can only retrieve lists of users authenticated users have blocked and not just any user. This means you can only see those you blocked, and your friends can't see that list. The methods released only allow developers to retrieve a list of users blocked, or if a specific block has occurred between the authenticating user and another Twitter user.

A couple weeks ago Louis shared some interesting statistics found from screenshots of the Twitter administrative interface, taken by a hacker that found a way to get into their system. Some of those statistics included the numbers Britney Spears and Barack Obama had blocked. While users won't be able to tell this information with the new API, Britney herself could keep track of that information herself through tools such as Tweetie or TweetDeck or Seesmic Desktop.

It will be interesting to see how developers find ways to use this new API, and which apps choose to utilize the new information. It should be noted that not even the Twitter UI has this information currently.

Read more by Jesse Stay at Stay N' Alive.

Labels: , , , ,

Sunday, May 10, 2009

Topify Stays Ahead of Twitter by Tweaking Notification Alerts

Last week, whether it was big news or not, depending who you ask, Twitter finally got around to improving the notifications it sends users when they gain new followers. Rather than a basic text note linking to the person's profile, the update displayed HTML content and included background on the individual, including their follower and following counts as well as updates. It was largely seen as being in response to third party services that have been doing similar functions for months, including Topify, which I use and discussed in March.


Topify's older notifications have simplified subject lines.


The new Topify updates contain follower statistics.

Topify, who seemed pleased that Twitter is starting to follow their functionality, stealthily added a tweak to their own notifications today, changing the subject line to show not just the user's name, but also their Twitter handle and followers/following counts. For those people who might be getting a ton of notifications, or who don't want to click through each e-mail to get the pertinent data, this might be a time saver. Alternatively, it could be a simple update for update's sake. Either way, it still keeps Topify ahead of Twitter's native offering.

Also keeping Topify ahead of Twitter's standard (though improved) e-mails is that you can perform actions directly from the message. You can hit reply to automatically follow back, or on direct message alerts, you can hit reply to send the user a DM yourself. You can even forward the message to block@topify.com if you just want the user to disappear. In contrast, Twitter instead only offers the ability to click through to a profile.

The ecosystem being built around Twitter is an interesting one, and each little tweak helps.

Labels: , ,

10 Rules for Today's Consumers In the New World of Real-Time

The world of communication and product delivery is changing as the Web evolves and new services are introduced, enabling us to gain faster access to information, download richer media more quickly, and rapidly voice our opinions and feedback near and far in a wide variety of methods, including text, voice, video and imagery. As customers become more savvy and in tune with these new tools, we are also expecting those offering products and services to adapt, and as such, I thought it made sense to put forth what I believe are key tenets of a new consumer manifesto for today's real-time world.

1. We Want Access to Your Product As Quickly As Possible

We have become an "instant gratification" society. Our short attention spans are being rewarded with ubiquitous access to fast food, the rollout of ever-faster download speeds, near elimination of commercials, thanks to DVRs, and the ability to replace activities that were once limited to venues outside the home with in-home equivalents, including on-demand programming and simulated bowling on our Wiis.

When we order your products, or sign up for your service, we want access to them immediately. We don't want to wait for an approval period, and if the product is physical, we want it shipped quickly at the first possible convenience.

2. We Expect the Product to Work On Any Platform In Any Location

Many of us spend more time in the Web browser and our e-mail than we do in our Operating System software these days. We rapidly grow frustrated with any Web sites or applications that operate differently if you utilize different operating systems or Web browsers, and we expect to have access to your product, or a mobile equivalent, when we are away from our desktops.

3. We Want to See That You Allow for Feedback, Positive and Negative

The time of a siloed product experience is gone. We want to see that you provide a forum or link to a third party site that discusses your business and your products, and connects us with peers, where we can learn from one another in a venue that reaches you as well. And if you do provide a forum or bulletin for us to provide feedback, we will not look kindly on your deleting threads or comments of substance.

4. We Expect That You Respond to Your Customers, Quickly

Customers are talking about your products on their blogs, on Twitter, on Facebook and other aggregation sites. They may send you e-mail or post in public forums. While we can't expect CEOs of the largest companies to respond to every mention, we do expect company representatives to be listening, and for the smallest companies, we do expect founders and entrepreneurs to be accessible.

5. We Expect That You Join and Lead the Conversation

In the absence of communication from you, rumors and negative feedback can snowball. And while you might be coached in handling crisis PR in case something gets out of hand on blogs or Twitter, the best way to get ahead of potential issues is to have a presence in these social areas before problems occur, so that your customers have a place to engage you, and you them, helping to redirect the conversation and react. Additionally, you can use your communication outlets to show thought leadership and teach us better ways to use your product in ways we may not have considered.

6. We Want to See That You Continually Improve Your Product

Thanks to the now assumed two-way conversation with your customers, we expect you will be making incremental updates and improvements that both meet your corporate objectives and satisfy user expectations - beyond fixing bugs. Not only do we now expect instant access and near real-time responses, but we hope for rapid iterations that add to our satisfaction. A stale product will lead to cranky users, and breed disloyalty, as we may migrate to alternatives that appear to be updating more frequently with more agility.

7. We Expect You to Use Your Product and Be Visible

One of the greatest endorsements of your own product is that you use it and make it a part of your own visible activity - making you appear as a peer with a shared experience in parallel to that of your customers. For the smallest companies, including startups with 1-10 employees, we expect to likely see your CEO and founders visibly consuming their own dog food, both exulting in its benefits and suffering through its disappointments. And if you do put up a central example of your employees or founder using your products, don't do it once and never update again, because we'll know about it, and it will a stark reminder of your pandering.

8. We Expect That You Will Embrace or Lead Standards

As we are helping you create a business by selecting your product instead of that of the competition, we expect you will help us, and the ecosystem as a whole, by either embracing existing standards that are agreed upon, or by forging new standards and releasing them to the community for the benefit of all. We reject proprietary methods that don't deliver significant differentiation, or aren't forced by antiquated legalities.

9. We Expect You Are Driven By More than Money Alone

As consumers, we are eager to be seen as your partner, and to contribute to improving the next iteration of your product, or in helping to grow the information base around it, through consistent feedback, formation of user groups, or in creating content related to your product. As such, we do not expect to be seen as blank checks, there to support your bottom line when quarters draw thin. Instead, we want to see that you share a passion for your products and your market, and know that you, as we are, are driven by the potential of what your product can enable us to accomplish. We want to know the story of what you are trying to solve, and how it can help the community, more than we want to hear about your margins and your EPS.

10. We Want You To Treat Us As Informed Consumers and Partners

We have real-time access to news and many of us are rabid information sponges who are experts about you and your product. We don't want to be talked down to, and often have significant history with your organization. We despise the tendency to architect service, support and marketing to the lowest common denominator, and greatly appreciate your expecting that we have a baseline of understanding that includes recent headlines on you and the industry.



While books including the Cluetrain Manifesto and Naked Conversations have chronicled the move by consumers and businesses to e-commerce and a new world of online communications, continued advancements toward real-time news and exchanges of ideas lay the platform for a revamped approach to consumer relations with business. We are finding out more about you than you ever believed possible, and we are more than willing to share it just as quickly - both the good and the bad. Embrace the change and embrace us as partners and we can be your greatest ally. Be truthful, transparent and trusted, and you can help us cross the chasm from customers to fans.

Labels: , , , , ,

Friday, May 8, 2009

Every Piece of the Infrastructure Carries Potential to Fail

Though it may end up being a temporary blip, at this moment FriendFeed is down, following a scheduled outage at Twitter this afternoon. And while that's not really news, it comes on the heels of many discussing the potential for failure that third-party URL shorteners bring to the Web. For every fan of TinyURL or bit.ly, there are others who say relying on another service to be a go-between between the user and the intended data is just begging for trouble. But the truth is that in a network, when there are multiple items with potential to fail between the user and the data, any one of those pieces in many cases can bring the entire system down to its knees.
  • Storage can fail.
  • Servers can fail.
  • Networks can fail.
  • Routers can fail.
  • Lines can be cut.
  • Services can close down.
  • Users can delete images or pages.
It happens, and until we control all aspects of the system, there will be outages.

On Wednesday, in the middle of testing a third-party Twitter service, I linked to the Guardian using a URL shortener called tr.im, required to get the service to work. Later that night, tr.im failed, and it broke all links that were being used.


The conversation (in Google cache)

In response, Paul Buchheit, co-founder of FriendFeed, with a long history at Google, Microsoft and Intel prior to his latest efforts, referenced the break, calling it "another reason why url shorteners are annoying."

But FriendFeed itself has a URL shortener, called ff.im, which it uses when sending updates to Twitter. Paul added in the thread, "Except ff.im of course :)"

But guess what? Because FriendFeed is down (for now), also down are the ff.im links, making them as likely to fail as any other third party shortener. I could rant up and down saying that FriendFeed and ff.im should be served from different data centers, or offer better redundancy, but I won't. Nobody loves downtime, and FriendFeed by and large has had a fantastic track record of staying up. But as they become a more integrated part of the ecosystem, they too will get more opportunities to fail and need to take the same safeguards to protect the infrastructure as do all the other players.

Things will fail. We will live, but we know that there is no such thing as a fully redundant failsafe machine. Every hop delivers the potential to turn into a skip, and not in a good way.

Labels: , , ,

Thursday, May 7, 2009

Social Media Outposts: Maintenance

By Mike Fruchter of MichaelFruchter.com (Twitter/FriendFeed)



This is a continuation of last week's post regarding creating social media outposts. The first part was creating outposts or as I refer to them, tollbooths. The core objective is for organic search engine traffic, and reserving the brand's identity on the given social networks I have chosen. It's no secret anymore that social media optimization works and it works well with regards to search engines. In the previous post, I outlined my reasons for choosing the social media platforms, today I will delve into maintenance, which is basically updating the outposts.

Maintenance starts with automation:

Automation is key to making this work. My outpost task is for commercial use, so it's not a viable option for me to manually update all of these outposts. Some of the outposts will have to be manually updated, but the majority of them will be automated. I will be covering some of the tools and features for automation that I use in this post.

Blogger:

Since I will be using multiple Blogger.com accounts for this task, and updating the majority of these blogs at the same time, the solution is post by email. This works because the blogs I will be updating are going to be receiving the same content. This also works with Wordpress blogs.


I simply create a mail list with all the distribution blogs post to email addresses. Using Outlook or Gmail, I compose the blog content. The subject of your email letters will be the titles of your posts, and the body of the emails will be the posts themselves. To include an image in your post, you can attach an image to your email. You can also use plain text or HTML when composing your posts via email.

Twitter:

To send status updates to Twitter, I will be using TweetDeck. I prefer TweetDeck because of the ability to group my followers, and because nothing comes close to it, at least for a Windows client. TweetDeck also allows you to post status updates to Facebook. There is one drawback though, presently you can not use multiple Twitter accounts on TweetDeck. This is a major hurdle as I will need to be updating multiple Twitter accounts at the same time. Seesmic would be better off for this task because it supports multiple Twitter accounts and grouping. Both of these are desktop AIR apps and are memory hogs, so there are plenty of other solutions for posting to Twitter. Eventually the clients will be taking over these Twitter accounts and will have their own preferences on how to post to Twitter. Most of these clients are not too tech savvy, and in speaking with them, the majority of them are used to using a browser for everything. Using Twitter.com to post will probably be the road they take.



Facebook:

For updating the Facebook fan pages I will be using a few of the built in options as well as using a few applications. For my objectives, I'm only concerned with automation for videos, status updates and notes. There are a ton of Facebook applications you can use for customizing your Facebook fan pages. Read this Mashable post for a good starting point. Spend some time browsing the application directory for a full sampling of all the current Facebook applications.

Status updates:

There are a few Facebook applications that will do this using your Twitter account's RSS feed. One that I have been testing out is RSS Connect. You can also use ping.fm to update your fan pages too. There are a few other tricks to do this, but either one that I mentioned should be suffice.

Notes:

This will be done by using RSS. Simply add your blog's RSS feed, set it and forget it.


Importing video:

Videos for the fan page will be imported in from our YouTube channel. You can either upload them manually to your page or use YouTube Video Box or YouTube Box for automation.


Importing photos:

I do this manually, as I want to be selective on what photos I add to the fan page. I suspect there is probably an application for this. I also allow on the the fan pages for tagging and adding of photos by fans.





Create custom boxes:

With basic HTML knowledge you can use Static FBML to create custom boxes to cater to your fan page needs.


MySpace:

This outpost will be pretty much bare-bones. Its only purpose will be for branding and vanity url purposes. I will customize the layout, upload a few target videos, link back to my central hub, fill in some profile data and that's all. The application gallery is very weak. While there is an option to export blog postings made on Myspace, I did not find an application to import RSS feeds into Myspace. MySpace is the weakest link in my outpost strategy, again only being used as a branded outpost and that's all. Set this one and forget it.

YouTube:

YouTube will be used for the main video hub. All videos are uploaded to YouTube through YouTube.com first, then distributed to all the outposts. There are tools to create videos and upload them to YouTube directly, I prefer using their website to do this. With our YouTube channels, the first thing we did was customize our channels.

  1. Log into your YouTube account. Click the yellow "Edit Channel" button.
  2. Set up your channel information - website URL, profile picture (88x88) and description.
  3. Within Channel Design scroll down to "Advanced Design Customization". Set background, link and border colors.



If you are looking to automate the YouTube upload process, a good site to use for this is TubeMogul.com. TubeMogul will allow you to send videos to YouTube as well as Viddler, Vimeo , and a whole slew of other video sites.




One tool that does it all is ping.fm:

You can use ping.fm to pretty much update all of your social networks. Ping.fm supports over 40 social networking platforms. I have tried it out in the past and it works pretty well. One word of advice is not to cross your streams. The last thing you want to do is have double or triple updates of the same message broadcasted across your social networks.




That's pretty much the tools of the trade that I recommend and or use for updating my outposts. I'm still pretty much old fashioned and prefer manually updating the majority of my content, but when it comes to bulk and that's what this project is, these tools, once set up, save a lot of time and effort. In the end, it's all about working smarter not harder.

The next post, part three, is not necessarily about outposts, but more on brand monitoring and a big part of that is monitoring the social media networks for brand mentions. Stay tuned...

Image by Rejar under Flickr CC

Read more by Mike Fruchter at MichaelFruchter.com.

Labels: , , , , , ,

Wednesday, May 6, 2009

Twitter Launches Enhanced New Follower E-mails

By Jesse Stay of Stay N' Alive (Facebook/FriendFeed)

It would appear that Twitter has launched a brand new format for their new follower notification E-mails they send out to users opting to be alerted to new followers. The e-mails are now in a prettier HTML format and include the new follower's name, Twitter username, and picture. They also include the number of updates, number of people they follow, and number of followers they have. While users aren't given the option to follow straight from the e-mail, you can block the user by clicking on a link in the e-mail.

It would appear as though Twitter is now competing head-to-head to the recently sold business, Twimailer and another popular e-mail service, Topify.  Both services provide similar data, and, in addition, show recent Tweets and other related data to the user to help in deciding whether one should follow or not.  These service also do the same with DMs a user receives through Twitter.  It will be interesting to see if Twitter decides to venture further into this area or if these other services will still be able to thrive.


The New Look for Twitter E-mail Notifications

With the current lack of API for new follows on Twitter (besides these e-mails), it will remain hard for any service to scale to mass proportions for free and afford to add new servers to meet Twitter's API limit demands and simple load for communicating with the API.  This will become even harder as advertisers cut back more and more on spending for these types of applications.


The Old Look for Twitter E-mail Notifications

It was for this same reason that (full disclosure), my own service, SocialToo recently launched a new prioritized e-mail service that you can receive bulk updates of your new followers, as well as unfollowers, along with information about each one. We just announced a new pricing model that you can purchase these daily e-mails for a one-time $20 fee.  Such a model was necessary to pay for a scalable architecture, and you can likely expect the same from many other Twitter apps in the near future.

As Twitter grows, with no known roadmap or business model, developers and businesses should use caution that their businesses can scale and adapt as Twitter, or Facebook, or any other social network or API they are building on top of has the threat to venture into their territory.  There is no word from Twitter yet on these new changes.

Read more by Jesse Stay at Stay N' Alive.

Labels: , , , ,

FriendFeed Simplifies Joining Process from Twitter, Enhances Syncing

Twitter's rapid growth alongside increased adoption by public figures, celebrities and practically anyone who wants their message heard has not come in a vacuum. Many of the millions of tweets being sent each week are flowing downstream to various social networks, including Facebook and FriendFeed - both of which offer a more diverse content sharing set, including photos and video. But despite the expanded options by both networks, including the ability to "like" items and participate in threaded conversations, some Twitter users have balked - citing complexity. On Tuesday, FriendFeed took a major step to simplify the joining process for Twitter users, giving them a much-needed kick-start into what many people, including me, are using as their central nervous system for social activity.

Twitter users who are don't yet have FriendFeed accounts can head to www.friendfeed.com, and by leveraging Twitter's new adoption of OAuth to let third party applications connect with users while not demanding they turn over their password, can join FriendFeed almost instantly by clicking the Twitter icon. Once granted access, FriendFeed will automatically find all your Twitter contacts already using FriendFeed, and will import your Twitter profile and avatar - essentially replicating the personal elements of your Twitter account, but in a new place with more flexibility.


The New Joining Page Features a Twitter Icon


OAuth Connects Your Twitter to FriendFeed


Just Say Yes to Get Connected

Meanwhile, for existing FriendFeed users, their remains the option to find friends who are connected on other services, from Facebook, as has been in place since FriendFeed's debut, Twitter, Yahoo!, Hotmail and GMail, by using the "Find Your Friends" option.

A few months ago, when the company first introduced synchronization capabilities with Twitter, I had added more than 2,000 new contacts. But as both services have grown, I found more than 1,000 more of my new Twitter followers were already using FriendFeed, and I synched up again this evening, adding them to a group I call "Twitter Clone".


See Those Friends of Yours From Twitter on FriendFeed

As of this evening, of my 8,932 Twitter followers, 3,974 are using FriendFeed - good for about 45% of the total. I somewhat jokingly told the other nearly 5,000 that they are either bots or too stubborn to get on a site that has become a major hub for information discovery, sharing and discussion.


I Get All Synched Up

While it's fun to talk about who is going to buy who, or which service is going to kill the other, the fewer barriers that are there to help novice users transition between the two sites, the greater the adoption will be. FriendFeed is not naive enough to fight Twitter head on, but they are doing a solid effort to capitalize on the total growth of social media - of which they are playing an increasing role.

See also Zee's earlier coverage of the announcement on TheNextWeb:
With 1 click Friendfeed introduces the art of conversation to Twitter

Labels: , ,

Thursday, April 30, 2009

Twitter Admin Screenshot Leaks Reveal Internal Data

Zee of TheNextWeb relayed a hacker's posting of screenshots ostensibly taken from Twitter's administration interface, available only to select employees within the company. The handful of screenshots display some interesting details in terms of Twitter's internally set limits, the controversial "featured users" lists, and yes, details from some celebrity accounts, including who is blocking who.

The screenshots, which can all be found in the article, Screenshots of Twitter’s Admin. Take a look a look behind the scenes, reveal what user accounts look like from an administration perspective, including a log of dates passwords were changed, when accounts were opened, last used IP, and yes, details on updates, API limits, followers, and direct messages.

Looking at the data shows limits beyond the much-reported 1,000 new users to follow per day, including:
  • A 126 update per day limit
  • A 250 direct messages per day limit
  • A 1,000 favorites per day limit
I question the update per day limit, as I would guess some people do run into that number, but it was consistently labeled across accounts, including those from @britneyspears and @aplusk.

The leaked screenshots also reveal there are, as of the time of publishing, 187 featured users of Twitter, that not only includes celebrities like Shaquille O'Neal and MC Hammer, bloggers Pete Cashmore and Michael Arrington, but Twitter employees, and "Jason Scott's Cat", who can be found at @sockington, with 424,000 subscribers.

Really. A cat has 424,000 subscribers, but you can't follow more than 2,000 if fewer than 1,800 or so are following you. Got it.

On the individual level, the leak shows that the @BarackObama account is blocking nearly 100 users, while Lily Allen and Ashton Kutcher both block Perez Hilton. In contrast, Britney Spears doesn't block anyone, but is blocked by 3,855 Twitter users. Amusing.

Go check out the article at The NextWeb to see all the screen captures.

Labels: ,

Monday, April 27, 2009

Creating Social Media Outposts

By Mike Fruchter of MichaelFruchter.com (Twitter/FriendFeed)


Roll-Your-Own Social Media Campaign: Outposts

I recently started a new job at a software company. One of my responsiblites is creating and launching an effective organic SEO & social media strategy for our customers. Our customer base deals primarily with the auto industry, not the keenest when it comes to marketing on the Internet, much less social web. The majority of our customers spend their advertising dollars on print, TV and radio ads. This strategy for the most part works well, as it's locally targeted to a geographical region.

My main objective with this task is primarily for search engine purposes only. Creating back links and outposts. Brand monitoring is also another objective. This is a roll-your-own strategy tailored for the three objectives I mentioned only. Educational training on social media comes later. These type of clients are salesmen who are on the sales floor all day long trying to move product, and often these clients will have an employee assigned to the Internet division, but that employee usually does not know the first thing about Internet marketing. Their sole task is updating online inventory and responding to Internet requests. These are the employees who will require ongoing training about Internet marketing and more specifically social media marketing, engagement and interaction. More on that on a future post, but lets get started.

Think of outposts as a sort of toll booth. This is the analogy I'm making here. It's pretty much the same in real life. On the Internet there are many toll booths for many destinations. You need to own and operate that toll booth, instead of your competitors.

1. Reserving and creating the brands name online, aka vanity urls.

The first step is creating accounts on the major social networking sites. All I'm concerned with at this point is Twitter , Facebook , MySpace , YouTube and blogging. Blogging for this objective will be using Blogger.com, eventually leading to in house blogs as well as hosted on the brands website using WordPress. I need to reserve the brand's name on these networks for search engine traffic, but equally important is to keep them out of the hands of name squatters and potential competitors. I'm not concerned about the smaller social networks, they can come at a later point if needed.

Why choose Twitter, Facebook, MySpace, Blogger and YouTube?

Blogger:
  • The ability to create dozens of blogs utilizing targeted keywords.
  • Easy to use with no learning curve.
  • Vanity URLs
  • Google juice
  • Marketing
  • Branded outpost
Self hosted WordPress blogs will eventually be the main informational hub for consumers

Twitter:
  • Real time search capabilities.
  • An API we can hook into to pull and post data.
  • Consumer interaction, engagement & lead generation.
  • Broadcasting inventory, specials, etc.
  • Vanity URL & tweets are indexable by search engines, Google being the prime target.
  • Branded outpost
Facebook:
  • The ability to create a public branded fan page & vanity URL
  • Public pages are indexed by search engines. Google being the prime target.
  • Consumer interaction, engagement & lead generation.
  • Rich multimedia environment.
  • Branded outpost
MySpace:
  • Vanity URL
  • Public pages are indexed by search engines, Google being the prime target.
  • Multimedia environment, primarily will be used for video/photo purposes only.
  • Branded outpost
YouTube:
  • Vanity URL
  • Distribution hub for videos created in house.
  • Ability to create a custom channel.
  • Embeddable share options for videos and soc nets.
  • Indexable by search engines, great for Google juice.
  • Branded outpost
2. Creating consistent brandable outposts.
Now that all these accounts are created, it's time to turn them into outposts. Remember an outpost is used for driving traffic back to your central hub. The hub in this case is the brands website.
  • Outposts need to be streamlined and most importantly consistent across the board.
  • Corporate contact information, banners, logos and URL name should all be the same.
  • Outposts always link back to the central hub.
  • Always use targeted keywords in profile information.
  • Goal is to achieve uniform omnipresence on all outposts.
  • When information is changed on the central hub, it needs to be reflected on the outpost.
  • Link back to all your outposts. Always remember main emphasis is on the central hub.
  • Encourage following and fans on your outposts and always follow back.
  • Keep the outpost fresh with content as often as possible, this is key for search engines.
That's part 1 of this roll-your-own strategy. Outposts are relatively easy to set up and maintain, and are key for organic search traffic. Part 2 will cover maintenance of the outposts and will also dive into brand monitoring.
Image by thetruthabout under Flickr CC

Read more by Mike Fruchter at MichaelFruchter.com.

Labels: , , , , , , ,

EatWillGrow iPhone App Lets You Tweet Your High Score


One Proud EatWillGrow User Tells Us His Achievement

For better or for worse, Twitter is seemingly being integrated into everything. That's both the pleasure and pain of making a service which does one thing well, and pretty much only that one thing. A new iPhone game called EatWillGrow has taken an interesting step of not only displaying global high scores, but letting you broadcast your score to Twitter, and see how other players are doing. The high scores list even features their Twitter nicknames and avatars, making the microblogging service the central database for the game!

The game itself is fairly simple. On your iPhone or iPod Touch, you guide "Blob" through a perilous space, plagued with deadly mines. You gain points by eating food, which makes you larger, and therefore, a bigger target for said mines. There are power ups that make you go faster or slower, making food eating harder or easier, as you flick your finger left or right on the iPhone's surface, navigating the gauntlet.


Playing EatWilGrow Shows Your Rank vs. Other Twitter Users

As you rack up points, a system at the bottom of the screen tells you your overall position in the scoreboard, or alternatively how many points you need to get to position #100. When you lose, and you will no doubt lose, you are informed of your position, and given the option to tweet your score via Twitter, after you have entered your user name and password.

(You can see score reports from Twitter users here.)

To prevent users from cheating and claiming ridiculous scores, EatWillGrow only counts reports from the game itself, which registers as a unique Twitter client, and even posts a screenshot of your score to TwitPic on your behalf. You can learn more about EatWillGrow on the official Web site. The author, @kode80, can of course be found on Twitter when he's not playing the game. Just don't expect to see me tweeting my score. I'm not that good.

EatWillGrow is on the iTunes Store for $.99.

Labels: , , ,

Friday, April 24, 2009

You Have Entered a No Retweeting Zone, Please Proceed

As we've said many times over the last few years, there is no one right way to use social media and blogging tools. Different people use Twitter, FriendFeed, Facebook, LinkedIn, and every Web service in their own way in a style the benefits them - be it for conversation, information discovery, news consumption, or broadcasting.

Within each of these sites there lies a certain amount of peer pressure... sign up for this... link to that... forward this... comment there. One of the more visible trends/fads I've tried to avoid is the phenomenon of retweeting. Even though retweeting has become so much a practice that widgets exist to show how often a blog post has been redistributed and people are begging to "Please RT", we're saying no. We don't expect you to retweet our articles, and we won't be retweeting yours.

Given much of my own activity on Twitter is to distribute links to this site, or to highlight others' work, with the occasional comments replying to other Twitter users, we have a high level of linking over conversation. It's enough that some services, like Twanalyst, even call us "spammy", given our high link to retweet ratio.


Twanalyst says I am spammy and don't retweet

But in my opinion, begging for retweets, and retweeting is simply lazy, just like live tweeting a conference panel is lazy blogging. It's the equivalent of forwarding e-mail, or copying and pasting someone else's blog post to your site and adding a short link. If Twitter is truly conversational, as many argue, then repeating what someone else has said doesn't do much to add to the conversation. Want to highlight their work? Write up a blog post and add your comments. Share their items in Google Reader. But do it in your words, not somebody else's.

Twitter is a land where 140 characters is all you've got to express yourself. If you think you don't have enough interesting data to share 140 characters of your own, but instead need to piggyback on someone else's tweet, then maybe you should rethink why you're using the service.

Labels: ,

Monday, April 20, 2009

Twitter Caps Following Limits, Denting Auto-Follow Services

Another day, another Twitter limit that impacts its developers. Following on to Twitter's statement last month about auto-following practices being "disingenuous", the company is back at it again, telling users that "it is unlikely that anyone can actually read tweets from thousands of accounts", and limiting the number of accounts that a single person can follow in a day to 1,000. While that may sound reasoned in practice, it's going to impact the way highly visible accounts can use the service, and again, throw a monkey wrench into entrepreneurs who are looking to fill gaps in Twitter's service.

In the last few weeks, Web and print media have been awash in discussion of some of the largest accounts on Twitter reaching the 1 million follower mark. Assuming Ashton Kutcher and others were to follow Twitter's rule to only follow 1,000 new accounts a day, it would take Ashton 3 years to follow all that follow him, assuming no more new users found his account interesting. It seems Twitter would prefer that these celebrity accounts only follow, say... 93 as Ashton does, rather than the nearly 400,000 Britney Spears follows, which I would guess would be even higher if it weren't for Twitter's API troubles.

I speak to this point not so much as a standard Twitter user, but also as an advisor to SocialToo, which Jesse Stay has worked on to help Twitter users like Guy Kawasaki, myself and many much more visible accounts to stay even on their following and followers, as well as many other features. One of the premium options SocialToo has offered has been a "catch up" option, where users could catch up and follow all those who they were not previously following. Now, SocialToo could only add a maximum of 1,000 a day, making the service good for smaller users, but not for the rapidly-expanding numbers we see on many accounts.

Lest you think I'm just trying to cover for SocialToo here, take a look at how other Twitter developers in the last week by slowness and caps that Twitter is placing on their ability to get data to feed their services. Mr. Tweet has been reporting service disruptions and apologizing to users and Tweet Later reports problems getting data from Twitter. TweetLater even notes from earlier this evening, "At the time of writing there were 1.7 million unprocessed API calls on the processing queue, and the queue is still growing every second."

It's likely Twitter is issuing this newest limit to try and stop spammers and go after the worms that have recently impacted the system. But the ecosystem that has helped the service grow to such high visibility is getting impacted. Hopefully there can soon be a resolution that lets Twitter be secure the right people with the right tools are doing the right things, and that the bad guys are being appropriately stopped in their tracks.

Labels: , ,

We Were So Wrong About Twitter

By Rob Diana of Regular Geek (Twitter/FriendFeed)

It feels like ages ago, but it was only four months ago when the extended louisgray.com team debated whether Twitter would go mainstream. Did we underestimate Twitter and its team? No. We did not foresee who would be using it. What did we think was needed for Twitter to hit the mainstream? Here are some examples of what we were thinking:
  • It needs a lot of filtering and searching.
  • There is too much noise for most people.
  • It is too public, and it only fits a small niche of the population.
  • Some people may just not 'get it'.
  • Twitter will not go mainstream until another service appears that makes Twitter a cellphone SMS gateway.
  • It still lacks the features needed to go mainstream, video, images etc.
  • The combination of other services (Facebook, FriendFeed, Yammer, etc.) will steal Twitter's thunder and leave it behind.
Why were we so wrong? Basically, we are a bunch of early adopters who were thinking that people would be using it in the same manner as we were. We thought people would be searching for information, or would want to be more mobile or share pictures.

We totally missed the power of celebrity. At the time that the debate post was written, only a few celebrities were using Twitter and they were using it for conversations and finding information. Ashton Kutcher recently joined Twitter and exploded. Britney Spears joined Twitter a little while ago and is growing quickly as well. Why are they growing, taking over Twitter and introducing it to the mainstream with the help of Oprah?

People are fascinated by celebrities. I am not one of those people, but the amount of traffic that celebrity gossip sites like Perez Hilton received proves that point well enough. With Twitter, the celebrities are able to interact directly with their fans, and those fans can send notes to their favorite stars. This is the same reason that people like Robert Scoble and various Web celebrities are popular on Twitter. That direct interaction and the continuous updates make people feel closer to these stars. I am not sure how we missed it, but I think most of the early adopters missed the call on Twitter. Hopefully we are wrong about their ability to make money as well.

Read more by Rob Diana at RegularGeek.com.

Labels:

Saturday, April 18, 2009

How to Send Direct Messages to Multiple People, With Photos

For as much hype and press Twitter got all this week with the games celebrities play, you would think the service had single-handedly solved the economic recession and cured malaria besides. But even as the microblogging service managed to not fail under what had to have been a heavy load, it's remarkable how Twitter continues to be defined by its limitations, and how the core aspects of the service have changed very little over the last two years.

If you use the product, you know the limits I'm talking about. 140 characters only. No pictures. No video. Direct messages can only be sent to a single person. No grouping. No lists. I could go on.


Sending a Direct Message In Twitter



Previously Sent Direct Messages In Twitter

But after taking a look at a ton of different third-party applications out there, I finally found a solution that lets you send direct messages to multiple people at once, attach photos, and even collect all the comments from the recipients in one place.

It's called FriendFeed.

The new FriendFeed beta lets you send direct messages to as many people you like who are friends with you, and you can add up to four photos per message. Like with Twitter, if they respond to your DM, you can get notified within the service, and just recently, you also gained the ability to get notifications by e-mail.


Sending a Direct Message In FriendFeed With a Photo



A Conversation On a DM With Multiple People In FriendFeed

While Twitter may have all the daytime television viewers reaching for their mobile phones and Windows XP Home powered PCs (just after they log on using AOL), FriendFeed keeps its head down and is innovating. So while they're still figuring out how to send a limited number of characters to a single person using only text, I'll be sending photos and links and long messages to as many people as I like on FriendFeed.

You can join us here: http://beta.friendfeed.com/louisgray.

Labels: ,

Tweetie Desktop for Mac Is Clean, Simple and Robust

Sending messages to and monitoring Twitter on your Mac usually requires running a RAM-intensive Adobe AIR application or dropping into Twitter's standard Web interface. And with Twitter continuing its skyrocketing usage trajectory, more and more utilities are being developed to handle the load - from TweetDeck to Seesmic Desktop, PeopleBrowsr and Tweetie, which on Monday, will debut to the masses its desktop application for the Mac, following on the success of its popular iPhone application, which I've used as my default for the last month or so.

Written in Cocoa for Mac OS X rather than Adobe's AIR platform, Tweetie looks and feels like a Mac OS X application. And like its iPhone cousin, it lets you use all of Twitter's main features, from sending updates to monitoring replies (now mentions) and direct messages. Tweetie, unlike other desktop apps, even lets you log in with multiple accounts concurrently, enabling you to toggle back and forth should you choose to.


Logging in to Tweetie Desktop

Unlike TweetDeck, arguably the most popular Twitter desktop application out there, Tweetie doesn't look like it wants to take over your entire screen. Instead, activity occurs in a single column. To gain access to replies, direct messages, and integrated search, just click on the corresponding icons in the application's left margin.


Checking Twitter Mentions In Tweetie



Seeing Who I DM Using Tweetie



Leveraging Twitter Search In Tweetie

Like any good Mac app, Tweetie even follows Apple's typical keyboard shortcuts. Command-N makes a new Tweet. Command-R refreshes your window and gets you the latest updates. And like with Safari, you can hit Command 1, 2, 3 or 4 to toggle through the available windows. (In this case, the Twitter timeline, mentions, messages and search)


Sending a New Tweet From Tweetie

I switched from TwitterFon to Tweetie on my iPhone thanks to multiple account support, and it's great to see Tweetie hasn't neglected that when looking at working on my desktop as well.

Atebits, the company behind Tweetie Desktop for Mac, has provided a video to show more about the new product, which should hold you over the weekend. Of course, they can be found on Twitter at @atebits and @tweetie.

Labels: , , , , , ,

Monday, April 13, 2009

Twazzup Takes On Twitter Search to Make Sense of Real-Time Web

Twitter's acquisition of Summize in 2008 gained the red-hot status update service arguably the most impactful new entrant into the Web 2.0 space last year, as the company looked to harness the millions of daily tweets flowing through its system and make sense of it all. Now rebranded as Twitter Search, the former Summize product is being relied upon for breaking news, trends, and acting as the pulse of the always-connected community, staying well ahead of Google and other traditional search leaders. Today, a new entrant, Twazzup, is looking to extend the Twitter Search platform, by not only providing real-time updates to the search results, but also highlighting popular users, links and tweets relevant to searched keywords.


The New Twazzup: for Searching Twitter

If you're familiar with the Twitter Search interface, it's well defined by its highlighting of hot topics that are rising on Twitter, being discussed by the masses, as well as its tendency to pile up queued tweets that have not been displayed. To get the new tweets, you need to refresh. But not with Twazzup, who rolls in the new results in real time, much like FriendFeed's new beta interface. Also similar to that interface, Twazzup features a user-friendly pause button in the top right to slow things down a bit.


Twazzup Results for Obama


Twazzup Results for Baseball

Today, Twitter Search is all about getting you the results, period. Its options are very spartan. For example, if you search for Facebook, you see the results and can either reply to the author, or view the specific tweet. But there's no data about the authors or the topics.

On Twazzup, the same query for Facebook shows search results, and a helpful kind of subset of results that displays related topics. For Facebook, I could also click the word social, and see when both Facebook and Social are in the same tweet. (that result is here) Other topics, like networks, linkedin and strategy also pop up when both Facebook and social are combined.

But beyond combining search terms, Twazzup's right side column does more than just show hot topics, like Twitter Search does. It also shows a popular tweet that contained the search terms, top "trendmakers", who talk about those terms and drive retweets or click-throughs, and popular links that are spawned from those keywords on Twitter.


Twazzup Trendmakers and Popular Tweets for Obama

For me, searching Twitter is practically as useful as messaging via Twitter, as it offers a lens into not just what people "are doing", but what they are thinking, observing or talking about. Given Twitter's driving an ever-closer integration with its acquired Summize product, I expect more users to flock toward the standard Twitter Search than to new products that arrive, like Twazzup, but as Twitter thus far has done very little to expand the Summize product beyond its initial feature set, there is significant room for third party services to improve the status quo.

Twazzup can be found at http://www.twazzup.com, and on Twitter, of course, at http://twitter.com/twazzup. The company's CEO and Co-Founder is Cyril Moutran, who launched Yokway last year. (See our initial coverage)

Labels: , , , ,

Twitteronia vs. Status.net: The Battle for Hosted Microblogging Begins

By Jesse Stay of Stay N' Alive (Facebook/FriendFeed)

It's no secret that I'm a huge proponent of self-hosted Microblogging. I've written numerous times on LouisGray.com and my own blog about the benefits business can see by "rolling their own" microblog with their own brand, look and feel. Not sold on this idea? Read what I wrote earlier about the implications of ESPN running their own sports network, or even the company I advise for, TodaysMama.com and their recently-launched network for Moms, TodaysMama Connect (which has quite a community going now!).

There is something to be said for a brand being able to have full control over the relationships and community they build. Self-hosting is the only way to achieve this full control. This is why I was excited to see the developers of both Laconi.ca (which hosts TodaysMama Connect, Identi.ca, and Leo Laport's Twit Army), and OpenMicroblogger (which we also wrote about before) both come out with their own way to easily set up your own, hosted microblogging environment without the need to even run your own servers. The two services, Status.net, and Twitteronia, I guess you could say are the "Wordpress.com" of the "Wordpress.org-like" self-installed microblog platforms. They provide the complete set up for anyone to have their own branded microblog with just a few clicks of a mouse.

Status.net

Evan Prodromou has been busy since we last heard about Identi.ca and Laconi.ca. As we heard several months back, his company, Control Yourself received funding, and it would appear they're using the money well. They have multiple people working for them now, and in a different scenario than perhaps their biggest competitor, Twitter (that would assume that Twitter even releases their source code like Laconi.ca or communicates with other OMB instances), they have an actual business model.

When I chatted with Rachael Herrscher, CEO of TodaysMama, she told me Evan had given them several hours each month that they were paying for, to help them out with the install of their Laconi.ca instance. Evan and Laconi.ca are working with multiple similar clients to do the same - it's a business model that works because those brands that need some support and can have that guaranteed through payment will pay for the support and extra hand-holding.

It would appear that they are pursuing another business model however with a recent blog post by Evan (and Rob Diana also wrote about it on RegularGeek).
"I’ve been telling people for a few months that one of our plans for commercializing the Identica software and getting more people on the OpenMicroBlogging network is to have a hosted service for new microblogging communities. I wanted to get out some information about the upcoming service — I’m really excited about the prospective launch."
Status.net, according to Evan, will provide for both small and larger communities to have a branded environment to host on. It will be a for-pay service, and those with fewer users will pay less. "yoursitename.status.net" will point to your instance, although it wouldn't be that hard to point a CNAME domain record to redirect to that as an alias. All microblog instances set up under Status.net, just like any Laconi.ca instance, will be able to communicate with each other via the OpenMicroBlogging (OMB) protocol, meaning you'll be able to subscribe to a user's updates on another OMB-supported site without ever having to visit that site.

Evan seems to know his users are businesses. He hinted at integration with LDAP in the future, meaning you, as a business, will be able to seamlessly allow your company's employees and your existing company database to easily integrate into the system. Perhaps this means they plan to also go head-to-head with internal communities such as Yammer. I think this has a very strong external benefit as well though, and could give any company the edge to build a community around their brand, both internal and external.

Also hinted-at was the potential to integrate with other 3rd-party aggregation services. Perhaps such integrations will be sites such as FriendFeed, which already integrates Laconi.ca as an option. Such services will also most likely work under other Laconi.ca-supporting clients such as Twhirl. Evan is certainly creating the Wordpress.com for Microblogging platforms.


Twitteronia

Alongside Status.net, Brian Hendrickson, the developer behind OpenMicroBlogger, another open-source microblogging platform that also supports the OpenMicroBlogging (OMB) protocol, also has announced a similar hosted microblogging site. His is live currently, in private beta, and enables a very simple registration by just providing your Twitter OAuth credentials (however I'm a little unsure what would happen if one were ever to leave Twitter). OpenID is also a work in progress which will be supported shortly.

A site based on Shaq's own term for Twitter, Twitteronia calls each instance a "Twitter". Whether that's just a code-name for now (I can see Twitter's lawyers getting hungry over Trademark dispute, although I'm not sure "Twitter" is even a registered Trademark at the moment) or something they'll keep for the future is yet to be determined, but the terminology is interesting. Essentially, any user can create their own "Twitter", using their Twitter credentials, with just the click of a button.

Several sample "themes" are given for the site administrator to choose from in order to customize your implementation. I imagine many more will be added, as Brian Hendrickson's OpenMicroBlogger platform previously supported Wordpress themes natively. I am guessing this will eventually do the same, so maybe you'll even be able to create your own in a very familiar fashion to what any Wordpress developer could create.

In addition, with the ability to upload photos to each "Twitter" instance, you can also provide an Amazon S3 key which will enable those photos to go to your Amazon S3 storage. The site also supports Zeep Mobile 2-Way SMS integration.

The OpenMicroBlogging Revolution

The move to more open platforms is starting. I predicted this at the beginning of the year, stating that we would see more open source platforms delve into microblogging, and this is just the start. Status.net and Twitteronia are both sites with great potential to be leaders in this space. How large will they become before Facebook or FriendFeed, or Twitter follow suite? Will it even matter at that point, if companies can then pick and choose the platform of their choice where all platforms can talk back and forth with each other? It will certainly be interesting to watch - I certainly hope the major players are watching, as this will be where brands turn to as they need stronger control over their community.

You can check out my Stay N' Alive Twitteronia instance at http://twitteronia.com/twitter/staynalive - leave me a message and let me know what you think!

Read more by Jesse Stay at Stay N' Alive.

Labels: , ,

Sunday, April 12, 2009

Emend Lets You Play Copy Editor for the Entire Web

This evening, I got an odd alert from Twitter saying I had made an error with yesterday's story about optimizing headlines. Amusingly, in that story about headlines, I had made a simple copy mistake, confusing "you" with "your". The alert came from an application called "Emend", which, since its start in November of last year, has suggested almost 70 edits Web-wide, regardless of their source.

The service, which is hosted on Google's App Engine, lets you log in with your Google credentials, and report copy mistakes for any Web site or blog out there, from mine, as was the case today, to Wired, FiveThirtyEight.com, ArsTechnica, TechCrunch, the New York Times, or practically anything.

The process is fairly straight forward.

Once logged in, to make "a new edit", just enter the offending URL, show the original copy that needs to be changed, and offer a proposal. When you hit submit, the proposed edit is added to the service's open items list and sent to their Twitter stream.

You can't post edits to Emend anonymously, which is good, and you can see your own list of submitted items (see mine here). From this list, you can choose an open edit and Tweet it from your own account, declare it "fixed", or if you're more daring, you can send a Trackback or pingback to the page - which would be more "in your face."


Anybody who has been on the Web for a good amount of time knows there is a secret army of grammarians waiting for you to slip up, mixing there and their or it's and its. Now, with Emend, you can make the process official and glory in your grasp of the language (or just openly mock those who don't get it right). A list of most edited sites is kept, including the status on proposed changes.

For fun, and just to see if I could tweak my cranky Canadian friend Steven Hodson, I suggested an its vs. it's problem from his own blog, using Emend, and blasting the edit out via Twitter. (see here)

If he doesn't change this post, I'll leave it open, but if he finds the time to make an edit, I'll declare it closed. It's essentially quality assurance for the Web. And if you tweet a proposed edit using Emend, I'll see it and do the best I can to fix things.



See if you can annoy your favorite blogger or journalist today at http://emend.appspot.com.

Labels: , , ,

Saturday, April 11, 2009

Are You Writing Your Headlines for Google or for Twitter?

While RSS still plays a very important role for practically all online publications to get their news out to subscribers, and Google plays a critical role for the stories to get picked up by casual visitors, Twitter is playing a middleman role and growing in the minds of many publishers, who see the microblogging service as a significant traffic driver. Now, instead of using the catchy headlines we once saw in print, or keyword-laden headlines that make Google giddy, we're now seeing headlines truncated to less than 140 characters, or even as low as 125 characters as the standard, assuming a short URL follows.

For me, practically the only driver for the length of a headline is whether it easily fits in one deck for somebody using standard fonts in a browser. I don't tend to think about SEO benefits down the road and don't consider if the headline will "play well" on Twitter or other social networks, but do recognize that a good headline can be "make or break" for those seeing the story downstream, be it through RSS, or on aggregation sites, from FriendFeed to Techmeme or even Digg. (See my post from last year on this topic)

Given that practically every blog is publishing to Twitter in parallel with their RSS feed, the drive to keep headlines short is very real. In my short visit to TechCrunch headquarters on Friday, their tech team said they are very much making sure the headlines play well with Twitter. Their Twitter account now not only shows a headline and a bit.ly URL (for stat tracking) but also the author's Twitter handle, similar to how I've called out posts from other writers on this site with their own IDs.

As Twitter's impact on immediate traffic expands, it should be interesting to see how many blogs change their approach to headlines, and to see if they are in any way reducing longer-term traffic benefits from SEO for instant returns.

Labels: , , , ,

Monday, April 6, 2009

Let's Stop Speaking Like Machines and Start Speaking Like People

The path from engineering to marketing is usually not a straight line. Often there can be many stops along the way, as a product goes from idea to a spec to prototype release build, through the quality assurance process, and eventually general availability to the marketplace. As the product develops, so does the way it gets named, branded and described - starting with what's typically a straight forward problem/solution issue from engineering, and morphing into a more refined, even if not always as accurate, pitch from marketing. But in the Valley, often we skip those steps, and it's our users who end up paying the price - by being taught to think and talk like machines.

Are you a big fan of hash tags? Or are you wild about boolean searches? Do you find yourself reverting back to "Run DOS Run" instead of just typing and talking like a human being often online? Despite billions of dollars of investment and a plethora of companies trying to develop natural language (especially in search), we still have a long way to go.


Twitter, the hot tech topic of the month and many others preceding it, largely relies on two specific machine language symbols to connect users. The first is the basic @ sign which signals a "reply". The second, a # mark, or "hashtag", tries to connect people talking about the same event, location or idea. But what we're doing by using these symbols is work the machines should do for us. Instead of posting a hashtag about our location or event, Twitter should pick that up based on our profile data or GPS from the phone, or even group people's topics based on the content contained in the tweet and those immediately preceding it.

Web search engines have similarly expected high levels of machine like language from all their users. For example, a search on Google that shows results that mention "dog" or "cat" or "fish" but don't have the word "bird" in them necessitates a search string of "dog OR cat OR fish -bird". If I wanted to demand it have both dog and cat in it, but not fish or bird, I'd be changing things up a bit, typing: "dog AND cat -bird -fish". We're talking like this because we're trying to make nice with a database who thinks this way.


Even in this morning's FriendFeed beta site do you see the same kind of expectation that pushes users away from being people and further along the path of being cyborgs. While the company has some helpful pull-down menus on its advanced search page, it doesn't let you search by specific services, such as YouTube or LinkedIn (while the old version did). Instead, you're expected to type in "service:youtube" in the search field. To search all my friends' posts from YouTube that contained the word pizza in the title, I'd have to set up the advanced search to look for pizza in the title from my friends, and then add "service:youtube" to the query.


I expect the FriendFeed team can fix that query fairly quick with the addition of a pulldown menu, but that will be knocking down one mole before another pops up somewhere else - and many other services are less responsive, expecting you to talk in a way a machine would. Jeremiah Owyang and Loic Le Meur exchanged tweets about a month ago, calling the Web "primitive". But the Web just turned 20 years old. If this is how far we've come in 20 years, do we have to wait another 20 before we can just type or speak in what we want to know and get the right result?

Labels: , , , , ,

Saturday, April 4, 2009

BurnURL Unveils ShareBar 2 With Moods, E-mail and Social Sharing

The world of URL shorteners is being hotly debated this week, and seeing tremendous change, with bit.ly making news by raising a new round of venture funding, and the release of DiggBar. In this wake, Danny Sullivan of Search Engine Land asks openly, "which URL shortening service should you use?". Joshua Schachter says they add a layer of indirection to an "already creaky system", and Jason Kottke adds on, saying they "suck" in general.

But as the use of Twitter explodes, so does the use of shorteners, as many are debating the number of characters they have left for tweets, or what one service gains them over another, as Twitter's built-in limitations make their use a necessity.


The New BurnURL ShareBar 2.0

Amid this backdrop, I have been closely watching the development of a URL shortener which does things differently - not requiring any software download or login, and not being married to any one social service - and working to determine the intent of the sharer, and mood of those who read the destination content. Round 2 of BurnURL, a URL shortener and share bar from the team at ReadBurner, where I am an advisor, is aimed to not only help information distributors pass links to friends on Twitter and other services, but to help information publishers gain feedback on their content.


Burning a link on the BurnURL site



Getting a "Burned" URL to share

The new BurnURL ShareBar, released this morning, is retroactive with the more than 20,000 BurnURLs that have been issued since its initial launch, and adds on some features which I believe will make it extremely competitive with some of the more well-known products out there, including:

Integrated Sharing to Many Social Services

Every BurnURL ShareBar shows a "share" button letting visitors of the page further distribute the content, to social sites including StumbleUpon, Delicious, Reddit, Mixx, FriendFeed, Digg, Facebook and Twitter.


Sharing to Social Services via BurnURL



Sharing by E-mail via BurnURL

E-mail Sharing

From the new ShareBar, you can now e-mail the content of any Web page to any number of friends, just by clicking Share, and selecting the e-mail tab. You can send it to multiple friends, and add a custom message.

A Tweets Button that Shows Mentions of the BurnURL

By clicking Tweets in the ShareBar, you can see all mentions on Twitter of that specific BurnURL. For example, see how widely my highlighting of TechCrunch's post rumoring Google was in late stages to buy Twitter was disseminated by clicking this saved search.


The new ShareBar integrates Twitter search results for the "burned" URL

Mood Mining Ratings

Rather than a simple up or down vote, Digg or bury, like or dislike, BurnURL is looking to get the mood or emotional feedback from readers by using emoticons. Now, instead of voting a story down as "bad" because you disagree with its premise, you can tag the link as funny, interesting, boring, sad, or even exciting.

Statistics

Information distributors and publishers are also likely interested to see how far and wide their shares have gone. For example, my share of that TechCrunch article has already gained more than 400 unique impressions. The new ShareBar now shares both unique views of that link and the total number of views. And as the post on the ReadBurner blog reads, you can expect more statistics to be developed in the future.


BurnURL shows more than 400 visitors from my shared link

A former TinyURL advocate, I have been using BurnURL exclusively since its initial launch - not because of my relationship with ReadBurner, but because I like the product's flexibility and promise. Techies can argue all day about whether URL shorteners are a good idea or if there are some better than others, but I believe BurnURL is taking a different approach that is social and informative, in a world when shortening is still necessary.

You can try out BurnURL yourself by starting out at http://www.burnurl.com. If you have more questions, there is an FAQ available.

Labels: , , ,

Friday, April 3, 2009

Stop Telling Me How to Use Your Products


In recent weeks, there have been a number of incidents where high profile online services have gotten into something of a battle with their users. Be it the on again off again user interface debate between Facebook and its user base, or Twitter's deciding just what is the right way or the wrong way to use their service, both products have ended up telling their own customers that they know best, and you should just suck it up. During these debates, some have said the best way to drive a product forward was to never compromise and listen to your users, while others celebrated the users getting a voice at the table.

But we're missing a major issue that I want to address. I'm fine with companies making changes to their interface, or adding features, or even deciding to prioritize some issues over others. That's business. But don't tell me how to use your products. Don't tell me what is the right way or the wrong way to use a product, when you've given us tools.

Take for example the hubris from Biz Stone at Twitter in his note to individual customers who were relying on their providing autofollow capabilities. Most specifically, he said:
"We’re going to discontinue autofollow because this behavior sends the wrong message. Namely, it is unlikely that anyone can actually read tweets from thousands of accounts which makes this activity disingenuous."
Oh really? What a bunch of junk this is. What's next? Google Reader telling us that there should be a limit to the number of RSS feeds we subscribe to, or that Yahoo!, Hotmail and GMail will limit the number of new e-mails we can receive in a day? After all, couldn't they write that "nobody can actually read e-mails from thousands of people which makes this activity disingenuous"?

Here's the reality - people are going to use products the way they want to, especially if you build a product that is flexible. And they will often use them in ways you never expected, or had even considered when you were first designing. And as you continue to build your service out, the solution is not to tell users there is "one right way", but instead to consider how you can make your product even better to an increasing number of people.

What I have seen from companies like Twitter and Facebook is a belief that you should only be connected to people you know in real life, and that you should only have a small number of people to be connected with. Yes, Facebook's dismissing the 5,000 limit, and yes, they're opening up to companies and fan pages, but they still require you to enter your true first and last name, and demand a synchronous follow.

Twitter's limits are even worse. What's so bizarre about this most recent volley about users being "disingenuous" by using auto-follow is how it impacts their most popular users. Where's the outrage that Barack Obama clearly uses auto-following software? Do you think Twitter is going to tell Obama that he can't actually follow 586,000 users? Do you think they are going to tell Robert Scoble that it is "disingenuous" to follow 85,000 people?

I also use a third party auto-following service from SocialToo (where I'm also an advisor). I use it because Twitter, thanks to other limitations in their product, will let me send direct messages only to those who follow me, and I want to let them contact me directly.

What Twitter and Facebook are doing by trying to tell their users that they know the right way to use their products is putting themselves above the users, and acting in an authoritative, but naive, manner. I think Biz' comment that it was "disingenuous" to follow thousands of accounts is covering the fact that Twitter's infrastructure wasn't meant to support such activity.

At risk of echoing Thomas Hawk's comment that I'm "Mr. FriendFeed", it's worth noting again that FriendFeed doesn't tell me how to or how not to use their products, and they aren't setting limits. They put out a service, and let the users have at it. That's impressive, and a major reason of why I'm bullish on what they do. For the rest of you developers who keep setting limits and claiming it's not your fault, but your users, you're wrong.

Labels: , , , ,

CoTweet Brings CRM to Twitter

By Jesse Stay of Stay N' Alive (Twitter/FriendFeed)

Today my friend, Brian Watkins, who is in charge of Omniture's Social Media strategy, asked on Twitter, "the more employees you get on Twitter, the harder it is to avoid stepping on toes when responding to customer questions. ideas?" Omniture's a big company, with a growing roster of employees on Twitter, ranging from Brian himself, to Ben Gaines, aka @OmnitureCare, to their official @Omniture account, and the many other employees all with a presence on Twitter. I ran into this same problem when I managed Social Media strategy at i.TV - there simply wasn't a very good way to manage all the different Tweets being said about our company, ensure they weren't being covered more than once by employees, and at the same time manage where each response was coming from.


I was following some tweets from Guy Kawasaki one evening, where he was talking about his frustration with various Twitter clients and how not any single client really met his needs as a user. He did come across one though which caught my eye, and he seemed very impressed with it. That particular client is still in closed beta, but I was able to give it a try - it's called CoTweet.

What is CoTweet?

CoTweet is basically a Customer Relationship Management (CRM) Tool built for Twitter. It's a typical Twitter Client, but instead of reading all your friends' updates and focusing on the general day-to-day content, it focuses on the elements a business would be most focused on, such as replies, DMs, and search. It will change the way you do business on Twitter.


CoTweet is designed for businesses and individuals with lots of followers, which perhaps can't follow and pay attention to every single one of those followers. It's also designed for businesses that need to track a lot of information about their brand and have multiple employees/staff to respond and track that information. I've found as I get more followers there is less and less of a way I can track all of their updates. I have resolved this by setting up search groups of important people and various search terms in TweetDeck, as well as being fairly religious about my replies and DMs on Twitter, but even that becomes difficult to track using the typical available Twitter clients.

CoTweet fixes this problem by only focusing on the replies and DMs in Twitter. With CoTweet, you can track multiple Twitter accounts under one login, and all replies and DMs for all of your accounts appear in one, continuous stream so you can bring it all into one place. In addition, CoTweet provides CRM-like functions that allow you to, for each reply or DM you receive, apply notes, and even re-assign to other individuals in your organization to handle. Assigned Tweets appear in a separate line item on the left that you can pick up any time later and mark complete when the desired purpose is fulfilled.


Notify Who's Tweeting

In my interview with Britney Spears' Social Media Director, Lauren Kozak, she was openly willing to admit that their team responds on behalf of Britney many times. At the same time, they are careful to be sure you know who is doing the Tweeting, whether Britney herself, or Lauren or a member of Britney's Entourage. Several other businesses and brands are doing this now in order to display full transparency in the spirit of Social Media. Guy Kawasaki, you may have noticed has recently started doing this.

CoTweet makes this process easy, through technology they call "CoTags". In your settings, you can give each user access to your brand's Twitter accounts, and each user can get a "CoTag". When the CoTag is set up for a user, when they respond via CoTweet, all their Tweets under your Twitter accounts will be appended with the CoTag for that user (so, ~Brit, or ~Jesse, or ~Louis, or ~Guy, for instance). Now anyone can know who is actually posting from your branded account.

Search, With a CRM Twist

In addition to replies and DMs, you can search on anything as you would normally be able to do through traditional Twitter search channels. However, what makes CoTweet's search interesting is that with each search result you can also assign the Tweet, add notes, or even e-mail the Tweet to others in your organization. This ensures you don't miss any important Tweet about you or your organization's brand. The only thing that would make this better is if they could allow you to just incorporate specific search results into the stream with your DMs and replies.

Multiple Accounts and Email

CoTweet currently allows management of up to 4 accounts under one single CoTweet user account. All accounts appear under your single stream of replies and DMs, but you can always turn any of the accounts off and choose not to see posts from that account. Each Tweet in your stream from all your accounts you can choose to archive (which sends the message to your "archive" folder), or e-mail to others.

With each account, you can also invite others, via e-mail, within your organization to manage and also send Tweets on behalf of your organization. Such invitation allows your organization to split up the burden to more than one person, without that individual having to know the Twitter username and password of your organization's Twitter account. This should make you feel comfortable without worry of irate employees taking over your Company's Twitter account down the road. Then, for any Tweet in your stream, you can assign to those individuals in your organization.

Each individual can also choose to receive e-mail when they are "on duty" and a DM or reply is received for your Twitter accounts. This enables employees to get a push-notification, either at their desktop or on a cellphone if you don't want your employees sitting around just waiting for new Tweets on their desktop.

Scheduling

One of the most fit pieces for CoTweet is what it offers for posting of new updates to your Company's account. In addition to the CoTags, you can also post to one or multiple company accounts at the same time. What's even more powerful is that you can schedule those posts to go out at a later time. So, for instance, if I have a scheduled update going out later and I want to be sure people are notified I can just schedule it, and it will go out without me having to worry. It's amazing that all this is in one place!

Social CRM

CoTweet is introducing a new concept amongst Twitter client tools. The concept is that of "Social CRM" - the ability to view, manage, and organize an organizations contacts and communications amongst multiple people to ensure none of the communication gets lost. CoTweet has a "medium" drop-down field that currently just has Twitter, but I fully expect other services to be integrated in the future when they are able, so hopefully soon you'll be able to manage your entire Social presence with one tool.

CoTweet is in private beta right now to protect growth, but they've provided me with 12 beta invite codes. Since I can't give one out to all of you, if you, on your honor, subscribe to both the LouisGray.com blog, and my personal blog, StayNAlive.com, then in the comments (I trust you!), say you subscribed to both and want an invite, at the end of today I'll randomly pick users to get invites. As I get more I'll randomly pick more. Today I'll be giving away 6 on this blog, and 6 on my personal blog shortly. I'll announce the winners in the comments of both blogs.

It's tools like CoTweet that make me really think Twitter is here to stay - let us know what you think!

Read more by Jesse Stay at Stay N' Alive.

Labels: ,

Tuesday, March 31, 2009

Twitter Starts Rolling Out Popular Feature Requests

By Corvida Raven of SheGeeks.net (FriendFeed/Twitter)

Have you noticed the recent changes to Twitter's web UI? For those that live in Twitter clients like Tweetie and Twhirl, you'll be in for a surprise if you head to the Twitter site these days. Twitter has come a long way since its popular debut at SXSW 07 in terms of performance. However, recently Twitter has started to up the ante on it's website and implement some of the most popular feature demands from the Twitter community.

@Username A.K.A. Mentions

No @replies aren't a new feature. As of yesterday, Twitter is now doing something that should've been done last year: picking up on all @ replies. Previously, you would only see replies that featured @username towards the beginning of a tweet. Now, it doesn't matter where you put the @username. Twitter promises to still pick it up.

Search Bar & Trends

Sick of going to search.twitter.com yet? If so, you might be excited to see the following:


That's right, a Twitter Search bar in Twitter. It hooks in to the search.twitter.com to grab yoru results. Here's a view of recent tweets mentioning "corvida" (that would be me):


The trends button only returned me to the homepage, so I have no idea what it will actually do. However, I have a sneaking suspicion that it will be a drop-down menu listing the latest trends linking to their search results.

Connections

Looks like Twitter may finally start giving users a way to manage the mass onslaught of Twitter tools to use. We're constantly giving our password to so many Twitter apps and services that we forget that some of them still have access to our account. The connections tab seems like it will be designed to handle such problems.



More To Come From Twitter?


I'm sure there is, but for now these are some great recent changes to Twitter's website. It'll definitely enhance the Twitter experience, while potentially eliminating several addons and extensions in the process. Not everyone has these features available in their profiles. So one would assume that Twitter is testing some of these features on selected accounts. Don't be sad if you don't have some of them. They're probably right around the corner.

Read more by Corvida Raven at SheGeeks.net.

Labels:

Saturday, March 28, 2009

Britney Spears Passes Obama for Most Followed Human on Twitter

This evening, around 8:25 p.m. Pacific Time, pop star Britney Spears passed President Barack Obama for the most popular Twitter account representing an individual (Both trail CNN Breaking News). While Spears joined Twitter relatively recently, only 6 months ago, to Obama's more than two years ago, the diva and those who help manage her online presence have shot to the top of the rankings, as Twitter has moved out of the geek sphere and into the mainstream. Not surprisingly, she and Obama are trailed by other "real world" celebrities like Ashton Kutcher (#4 overall), Jimmy Fallon (#6) and Shaquille O'Neal (#7).


As of 8:25 p.m. Pacific time on Saturday, @britneyspears topped @barackobama.

Both Spears and Obama have more than 620,000 followers as of tonight, following Britney's passing of Barack.

Note: Previous reports from sites like WeFollow, TwitterHolic and TwitterCounter were incorrect, as Obama's following statistics were undercounted by almost 50,000, stuck at 571,885 for some reason. (See some premature notes of Spears passing Obama on Twitter Search and a tweet by someecards to that effect.)


@someecards was premature, but on target.

Earlier this week, sparked by a New York Times story, Spears' account, as well as others, were highlighted as being operated by "ghost writers" - sparking outrage from some corners of the Web who thought they were authentic. Guy Kawasaki, who admitted to letting others tweet on his behalf, said he managed all direct messages and replies, while others were able to post links. But Spears' account was never really a secret - offering some transparency to the process. In December, you can recall an interview by Jesse Stay with Lauren Kozak, her social media director, that discussed how the account operated.

As she said then:
"Yes, we do get Twitters directly from Britney. We also get Twitters directly from Britney's Entourage. We provide announcement and tour information. We also have messages which are designed to drive traffic around Britney Spears' properties when we have something cool go on."
Ghost writers or not, the account has gained significant visibility and popularity - despite only adding a tweet about once a day. Of course, in contrast, Obama has only posted an update once since his swearing in on January 20th.

As Twitter grows, you can see the growth in the pair's audiences. Refreshing either's page will show a few dozen followers joining each minute, though Britney is increasing hers at a more dramatic rate.

The Spears and Obama teams operate differently when it comes to Twitter, not just in terms of frequency of their updates, but in how they follow back. Obama's account follows more than half a million, with 60,000 or so not being followed, for whatever reason. Spears' account, in comparison, follows fewer than 80,000. Of course, it doesn't exactly seem possible that either user, or their handlers, is really paying attention to the updates from fans - as the numbers are astronomical, and they probably have other priorities.

It's not clear if Britney can maintain the top spot for long. Kutcher joined Twitter in January, and his account is rapidly gaining, showing more than 583,000 followers as of 7:30 Pacific time this evening. At the current pace, it may be he, and not Britney, who tops the followers chart.


Ashton is Looking to Pass Britney Soon

Oh... and for the record, I don't follow any of these accounts, so my own data did not contribute.

Labels: , , ,

10 Business Models to Monetize Web Applications

By Rob Diana of Regular Geek (Twitter/FriendFeed)

During my morning reading, The Long Tail had a link to a survey of Web app business models. If you take a look at the charts listing the revenue models, you will see there are twenty models listed. However, that is not an exhaustive list of ways to make money. Some of the models, such as Fixed and Variable Subscriptions, have several "implementations" that you can attempt.

Having said this, why is it that monetization is so hard for many Web 2.0 applications? Let's look at what needs to be done to support the various business models.

Subscriptions

1. Fixed subscriptions are a simple concept where people pay monthly fee for a product or service. Typically, you can charge for removing advertisements or some level of premium features. The problems with fixed subscriptions are that you need to create a subscription payment system and you need something to charge for. The first issue can be rectified by integrating with something like PayPal. The second issue is what most sites have difficulty with, what do you charge for? Premium content or features are much harder to find as you want to ensure you can build as large an audience as possible. Premium features need to be really interesting, and generally not available for free elsewhere.

2. Variable subscriptions are much more interesting. These are things like charging for use of an API or data feed. These are difficult as it requires a large amount of tracking application usage, and the pricing plans are more difficult to administer. Again, there are the questions of whether your services are generally available for free or even that useful.

Third Party Support

3. Advertising is the most common form of third party support. However, most Web applications are not launching with advertisements, which I think is a mistake. Google AdSense may not help you make millions, but maybe it offsets the costs a little bit and it opens up opportunities for real advertisements in the future.

4. Sponsor is a glorified word for really nice advertiser. A sponsor typically has a permanent advertisement on the site. These are nice, but it typically requires a decent amount of traffic in order to attract one.

5. Paid content is the black sheep of third party support and generally vilified by bloggers. The amount of negative publicity that you could receive from paid content may not be worth the money, especially if your site is still young. I would definitely recommend against this unless you are an established blogger and can easily defend your position.

Products And Pay-Per-Use

6. Products and Pay-Per-Use are probably the hardest monetization models to use. Do you have a physical product or virtual product that you can sell? Are people even willing to buy your product? Products typically require a significant amount of capital to develop or purchase, so your costs are generally high as well. Pay-per-use models are also difficult to develop. PayPal is an excellent example, where they charge transaction fees for each transaction. Just like the variable subscriptions, tracking of application usage can be difficult and for transaction fees, there is a large amount of financial work involved. Most technical people do not have significant financial background, so there is a large knowledge obstacle to overcome.

Services

7. Branding tends to be a side effect of what you have tried to do with your application. However, there is good money to be made from consulting and speaking engagements. This is an interesting option, but it tends to be more of a personal option as opposed to monetizing your application directly.

8. Create a platform. This is part of the model for the iPhone. You can charge developers for the development kit. This is immensely difficult to do because your platform must be hugely popular. Twitter is becoming a platform, but has been so open with their API that they would have difficulty charging people at this point. With this option, you should start charging immediately when it is released.

9. Affiliate sales are also an interesting option and do not require a huge amount of initial work. The difficulty with affiliate sales is that you still have to create something that is worth buying. I would also think that the amount of revenue possible from affiliate sales is smaller than most people creating Web applications would want. Granted, I do not have experience with this model, but you are sharing revenue with the people who are your affiliates. You could create a larger sales network in this way, but people would have to want to sell your product.

10. White label services do not appear very often for some reason. This is similar to the platform model, but the difference is that your software is not obviously at the forefront of the product. Ning is the most widely known option in the social network space, but there is a significant amount of competition. This model also requires some portion of other models as well. Ning has fixed monthly subscriptions as well as variable usage subscriptions. You could avoid mixing models by charging a larger fee for the initial creation of the white label service, but a larger initial payment will also scare potential buyers away.

Obviously, this list is not complete, but these basic models can be implemented or even integrated into most applications. I have avoided the "holy grail" of internet applications, selling the entire startup, as there is no direct way to implement this. It is also ridiculously difficult to survive without any monetization and be purchased for a decent amount of money. Most potential acquirers would like to see some semblance of revenue and potential revenue before buying something. It does help to be the hot application in the hot industry, i.e. YouTube or Twitter, but there are very few opportunities to do that and there will be tons of competition.

Read more by Rob Diana at RegularGeek.com.

Labels: , , , ,

Thursday, March 26, 2009

TwitPay.me - Twitter Payments in 140 Characters or Less

By Jesse Stay of Stay N' Alive (Twitter/FriendFeed)

I recently returned from a new event called "Launchup" here in Utah, where several startups were enabled to pitch their business in front of an audience, get critiqued, and share with the world an idea. After the presentations, the audience was given the opportunity to each pitch their own products, each with just 30 seconds to share their idea. I was amazed to find that with just 30 seconds one product in particular, TwitPay.me really stood out, with little to no explanation necessary.

TwitPay.me reads simplicity across the board. The product, which aims to allow you to easily send payments to your friends on Twitter, accomplishes that with no need to sign up, and doesn't even need your credit card to make that happen. The service uses Amazon Payment Services to send and receive payments, which means all you need is an Amazon account. So basically anyone who has ever purchased something on Amazon is already set up to use this.

I was reminded of the product when its co-founder, >Jeremy Raines (@jraines, from Park City, Utah), sent me $1.40 via a Tweet, "@jesse twitpay $1.40 to check out http://twitpay.me :-)". I do have to admit it's one of the coolest (and most simple) pitches I have ever received! I went to http://twitpay.me, gave them my Twitter username, they then sent me a pin number via DM which claimed my Twitter account - no login or authorization at all necessary! Inside my account, I just had to associate my Amazon Payments account (a total of 3 clicks) with TwitPay, and I had the money I was promised.

To send a payment to anyone, no account is necessary (until you want to actually pay the person). Simply send the words "@username twitpay $dollar_amount for reason", username being your Twitter screen name, $dollar_amount being the actual amount to send to the user, and reason being the reason for why you are sending the money. I tried this myself sending Louis Gray my 2 cents with "@louisgray twitpay $.02 for your love of bacon". He just needs to log into TwitPay and approve the payment through Amazon now to receive his $.02.

The Potential

About a year ago I worked with Phil Burns and several others to start a service such as this. The potential was screaming at us - with Social Networks and cell phones, we now had the potential to completely get rid of cash in peoples' pockets. The idea never really took off for us, but I'm glad to see others embracing it.

Up until now there has been nothing really to replace the cash, the small amounts of money, which we keep in our pockets for those moments we only need to pay small amounts of money. Imagine going to a vending machine and being able to Tweet a particular Twitter account listed on the vending machine with your payment. Imagine making a bet with a friend and being able to Tweet them their winnings. Or what if you could "Tweet" your waitress their Tip?

TwitPay may have just seriously challenged services such as Paypal's business models with this innovative new way to send payments. The service is plain, simple, 140 characters or less, Social, and requires no account to use. Social Payments have yet to be breached, but I believe TwitPay.me may have just breached it with the ideal Twitter payment environment. Are we at the beginning of the end for the need of actual cash in our pockets?

Read more by Jesse Stay at Stay N' Alive.

Labels: , , ,

Tuesday, March 24, 2009

Three Twitter Tools That Enhance New Follower Notifications

By Corvida Raven of SheGeeks.net (FriendFeed/Twitter)

Twitter's growing pains may have started early, but a lot of "tweeples" that have been on Twitter for some time are starting to feel their own growing pains. As Twitter's presence and exposure to mainstream increases, new follower notification e-mails are beginning to drown our inbox.

Twitter has no native functionality to help simplify the process of deciding who to follow back. As of right now, a lot of Twitter users are following this process:
  1. Receive new follower e-mail
  2. Click link to follower's profile
  3. Review profile on Twitter
  4. Follow back / Ignore
  5. Go back and delete e-mail
This is a five step process that is being simplified by three new Twitter Tools: Topify, Twimailer, and Twittfilter.

Topify

Earlier this month, Louis reviewed the Topify service. So, I won't spend too much time on this. In fact, just head to the review: Topify Enhances Twitter Following Notifications (50 Invites).

To sum up the purpose of Topify:
"The result is a more complete picture of the individual, from within your e-mail, without forcing you to go to the Twitter Web site to learn more."
Twimailer

Twimailer is the enhanced follower notification service I prefer to use. Twimailer follows the same concept as Topify, but presents the information in a different way visually. Each e-mail provides you with the following information:
  • 10 latest tweets
  • Follower/Following count
  • Twitter bio
  • Follow back, Block, & Spam options
Unlike Topify, Twimailer doesn't require an invite to the service in order to use it right now.

Twittfilter

Twittfilter puts a spin on enhanced follower notifications. The approach taken with this service is to filter new followers along with enhancing the notifications. The service allows you pre-define which follower notifications you'd like to receive. Using a star rating of 1-5, Twittfilter will only pass along notifications of new followers that fit into the star rating of your choice. How is this done?
"Twittfilter will look at your friend/follow list, theirs, recent activity on both sites, friend follow ratio (and a few other things) and give you a score from 0 to 5. This can be automated but only by request."
The same algorithm is applied to your new followers. The downside to this (and most recommendation tools) is the possibility of missing out new followers that may have been of interest. Nothing's perfect, but Twittfilter does a decent job of picking accurate matches.

Better Manage Follower Overload

Now you have 3 of the best tools for managing new follower notifications. Each tools is great and gets the job done. The only real difference is the way the information is displayed within the e-mail sent by each service. After signing up for any of these tools your new follower process should be reduced from jumping back and forth between Twitter and your inbox to this:
  • Receive new follower notification
  • Read & Decide
  • Delete e-mail
For those that are already using these tools, tell us your experience with them in the comments section.

Read more by Corvida Raven at SheGeeks.net.

Labels: , , , ,

Sunday, March 22, 2009

How To Cleanly Separate Personal and Work Social Media Personalities

As social networking and social media sites increasingly become as much about companies and brands as they are about people, you are seeing names like Zappos and JetBlue tweeting alongside you, and Comcast answering complaints. Companies might be making comments on FriendFeed and asking you to join their fan page on Facebook. Many of you, possibly tasked with maintaining the social media presence for your company, might be maintaining multiple accounts on practically every network, and trying to keep your personalities in check, lest you make the mistake of getting the two mixed up. For the last four months, I've been doing the same thing. Here's how.

Put Your Work Life In One Browser, and You In Another

Everybody has multiple browsers these days. Whether you prefer Safari, Internet Explorer, Firefox, Chrome, or something else, you probably have a second one which you use less. Rather than ask you to login and log out over and over, set up one of your browsers with bookmarks to all your work activity and the social media sites with that account, and keep your preferred browser all yours.

For my work account, I use Firefox, and for me, I use Safari.

When I open Firefox, the browser opens five distinct tabs:
  • Gmail
  • Google Reader
  • Twitter Search
  • Twitter
  • FriendFeed
The GMail account tracks new subscribers and DMs. Google Reader populates the link blog. Twitter search watches what is being said online, and Twitter and FriendFeed let the company participate.

Running the browsers in parallel lets me do the work I need to in both, without suffering from multiple personality disorder.

Make A Second Login, Preferences for TweetDeck

TweetDeck, in my opinion, is still the best way to track groups and saved searches in Twitter. I set up TweetDeck so if I am logged in as me, the application has the standard black look and feel. But when I am logged in with the company ID, TweetDeck is in the company colors of blue and orange. Yes, the combination is somewhat garish, but it serves as a reminder to me that I'm logged in for work, so I won't screw up.


Logged Into TweetDeck as the Company


Logged Into TweetDeck as Me

Beyond the colors, you should leverage TweetDeck's saved search functionality to track your company and product mentions, as well as that of competitors.

Create a Second Disqus Account for Commenting

When commenting on blogs around the Web, as yourself, or for the company, it makes sense to use best practices and identify who you are. But you don't necessarily want to track your work comments to your personal ID. I recommend getting a second Disqus account that ties back to your work e-mail address, and have that registered in the "work" browser. When I make comments on sites as work, it says my first and last name, and then, in parentheses, the company name.

Always Work Methodically When Acting on Behalf of the Company

Tweeting or commenting or blogging or bookmarking as a brand is more risky than when you do it on your own. As with all things on the Web, you should consider how they could be interpreted downstream. But when you are doing something on behalf of a corporate entity that represents products, people, history and finance, you should take an extra breath before acting, and pay extra attention to every word, character or nuance.

Be Replaceable

If you do your job well, it should be easy for you to pass off the reins of the social media strategy at your company to somebody else with very little impact. If you make the company's social media presence all about you, it will follow you where you go next, and could negatively damage the company you are leaving, and distract from the company where you are going. See that you can work on behalf of the company without it being all about you. Try to offer personality without it necessarily being your distinct personality.

You'll note I don't often talk about work here on the blog. It was a conscious decision I made when starting the site at the beginning of 2006. It's not a secret where I work (check my LinkedIn profile) but it's not about where I work. It's all part of keeping things separate. Are you running the social media activity for your company, or looking to get started? I would be interested in the tips you may have as well.

Labels: , , , , , , ,

Monday, March 16, 2009

Facebook Drops the Walled Garden, Opens Up Possibility for Track

By Jesse Stay of Stay N' Alive (Twitter/FriendFeed)

Today, Facebook announced they are now making it possible for anyone to open up their status updates and more, to the world. This means that by going into your privacy settings on Facebook and selecting "everyone" on various profile options, Google can now index it, non-friends are able to see it, and it puts Facebook "face-to-face" in the "worldwide conversation" with Twitter. Yes, Facebook has just killed the walled garden.

Over the last few months, people have been flocking to Twitter due to its open nature, searchable interface, and ease of conversation. Up until today, Facebook has only enabled status updates, conversation, posts, and profile data to be available, at a very maximum, to a user's friends and networks. Very limited data about a user was exposed to the world, nor was it indexable by Google. Google mostly had the capability to index a user's name, friends, and that was about it. Now, status updates, profile data, friend lists, and more can be visible to the world at the user's discretion.

We also saw the beginning of this today with the implementation of this data via TweetDeck, the most popular Twitter client's, integration with Facebook. Now even more data will be available to applications such as TweetDeck.

The Advantage Over Twitter

Twitter has been known as a wide-open platform. One that by default, anyone can read and publish. Users, at option, can make their profile and status updates private like Facebook, but it's an all or nothing choice.

On Facebook, your data remains private by default, but users can opt, at will, to make just pieces of their profiles available to the world. It doesn't have to be all-or-nothing. Users have full control, and can feel more at ease with Facebook. Perhaps the only thing that would make this better would be making status updates open to the public by default - I expect (and hope) we'll see this soon.

Let's Bring Track to Facebook

Facebook has indicated they have integrated this into their native search now. However, the availability of these status updates publicly does allow any developer to write such a search interface, and access the data, almost real-time on Facebook's massive server infrastructure.

Summize has been acquired by Twitter, but perhaps we'll start seeing other search services start to index this data. Currently, it would seem that only Social Graph data is available via the API, but I fully expect a public timeline to be available in the near future for them to be successful at this.

Let's add to this Facebook's existing SMS interface and the ability to integrate Facebook into your mobile phone, perhaps we will see Track again, but this time through Facebook, and very soon.

Goodbye Walled Garden!

Today marks a significant move in the history of Facebook. Today they tore down the walled garden they were sorely criticized for in the past. Now any user, under their own control, can make their data available to the public.

Facebook has hinted already at removing the 5,000 friend limit. I think that, along with more open APIs (aka public timeline), and access to comments and likes via the API will make Twitter start wishing they accepted Facebook's offer for purchase a few months back. Facebook, again, has just changed the game.

Read more by Jesse Stay at Stay N' Alive.

Labels: ,

Sunday, March 15, 2009

Can Microblogging Power A Blog Community?

By Rob Diana of Regular Geek (Twitter/FriendFeed)

With the growing popularity of Twitter, people are looking at ways to use Twitter-like applications for different purposes. There are the corporate Twitters, like Yammer. There are open source Twitters, like Laconica. Now, Dave Winer is trying to find a way to "shrink wrap" a Twitter install. He is basing his efforts on the open source Laconica, and he is documenting things as he makes progress. Dave feels that it is time we break out of Twitter. It is not that there are problems with Twitter, but he has an interesting idea:
"It might mean lots of little Twitters. I'm starting one here on scripting.com, and in the first few hours of use it's already interesting. It wouldn't in any way be a replacement for Twitter. But it offers an alternative. Sort of like the difference between a blog and a big website, when blogs were just booting up in 1999 or so."
Why is this an interesting idea? Mainly because there is minimal discussion on most blogs and websites. In some cases, a website expands by creating forums or message boards. People can ask questions, get advice and respond to some of these same questions. So, does it make sense to have a local Laconica installation for a website? And what do we call these things? Dave has wondered whether Twitter will become the term for what techies are calling microblogging. That is not the real question. If we call it a Twitter install like we used to with Xerox and copiers, who really cares. That is a simplification of the question.

The real question is one of benefits. Forums are really useful in large communities due to the number of people that can ask and answer questions. However, there is a critical mass of members that must be reached before there is enough traffic in a forum for it to be useful. With a microblogging installation, you can interact directly with your readers and keep the conversation local to the blog. The sense of community could increase greatly. Events could be based on the use of the microblogging stream. Live blogging for events like SXSW could be covered through the microblogging stream.

The big issue with using microblogging is the ease of installation, maintenance and use. If Dave could accomplish his goal of a shrink-wrap Laconica installation, this would be significantly easier. Forums have significantly more overhead in terms of maintenance and use. Microblogging could be a simple baby step in forming more of a community around a blog.

If you really want to name this idea, you can call it a micro-community. Or to be simple, let's just call it a community, because that is what it really is.

Read more by Rob Diana at RegularGeek.com.

Labels: , , ,

Friday, March 13, 2009

Topify Enhances Twitter Following Notifications (50 Invites)

Last week, we talked about one of the latest annoyances on Twitter being refollow spam - the act of a user leveraging a script to regularly follow you repeatedly, on a schedule. Since that post, Twitter has seemed to crack down on users of the practice, suspending those accounts. Now that it's safe to look at following notifications again, I checked in to a new service called Topify, which doesn't just send the text notifications that are Twitter's standard, but instead, detailed reports that show a user's avatar, their twitter statistics, and most recent tweets. The result is a more complete picture of the individual, from within your e-mail, without forcing you to go to the Twitter Web site to learn more.

As you can see in the below example, when a new user follows your account, you are notified as to whether you are already following them, their followers and following data, bio link, and recent updates.


If you want to message the user, just reply to the follow e-mail. This, in theory, could enable you to set up Auto-DMs from your e-mail, should you set up a rule. (But I wouldn't encourage it)

Topify is in closed invite-only beta right now, and is the brainchild of Ouriel Ohayon and @arikfr. You can get access to Topify with the following link for louisgray.com readers: http://snurl.com/doige.

You can find out more about Topify on their blog.

Labels: ,

Saturday, March 7, 2009

The Newest Annoyance on Twitter: Follow and Refollow Spam

Unless you've turned off notifications when users follow you on Twitter, you are no doubt used to the e-mail messages you get when somebody has opted into seeing your updates. Follower updates are a staple of social services - and if you are maniacal about keeping e-mail like I am, you can start to see trends on the data, including when people are oddly manipulating the system, in a way that's not normal. And for whatever reason, a small number of Twitter accounts look like they regularly follow me multiple times a day.

I use auto-follow capabilities from SocialToo, letting me automatically opt in to see followers' updates. The way I use Twitter means there is little downside to having new incremental users in my feeds. So, in theory, if the user follows me just once - it's one and done. And I just don't see too much benefit to these new follow and refollow bots, even if I try to get creative.

Take a look at two examples: @PoliticalUpdate and @twtr.us.

Twice a day, starting on February 27th, I have been followed by @twtr.us, the first time at 3:56 a.m. my time, and a second time, at 5 p.m. that same day. Every day.


Also starting on February 27th, the account @PoliticalUpdate has been following twice a day - at 2:34 a.m. my time, and a second time after 11:35 a.m. (only nine hours later). Again, every single day.


So what is the benefit of such a clearly robotic practice? Is the idea that the follow notifications are a form of advertising, giving me a chance to see their name more than once, and increasing the times I'll go to check out their Twitter page? Do they also think we're naive enough to not notice?

Whatever product it is that both @PoliticalUpdate and @twtr.us are using does not contribute to the community in any way, and should be turned off. There is some good news, I guess, in that the twtr.us account looks to have been suspended, but my bet is that there are more accounts out there using the same service, and it should be stopped.

Know any other accounts who are using follow and refollow spam? Let me know in the comments. Jesse Stay, who runs SocialToo, and I would absolutely be interested in keeping them out of your in box.

(Also: See an earlier discussion on FriendFeed)

Labels: , ,

Wednesday, March 4, 2009

Boring May Be Profitable

By Rob Diana of Regular Geek (Twitter/FriendFeed)

YAWN. Supposedly, that is what we are looking for in an application. Before you misunderstand me, the idea started with a quote from Fred Wilson's blog, "the great moves are usually greeted by a yawn". I am not commenting on the product in question, Twilio, but the general idea. So, what are the great successes in software and internet businesses? Microsoft, Oracle and Google immediately jump to mind. I am not sure if anyone would have called Microsoft sexy or really interesting like they do with Twitter or FriendFeed. Oracle was never an interesting company, by most standards, because they work in data management, which only data people like myself find interesting. Lastly, Google was mostly greeted with "what do we need search for" questions.

Steven Hodson wonders if the future and Web 3.0 will be very boring:
"There is a hubbub of activity as everyone is rushing around putting all the pieces together... At some point though everything is in place – the building is completed and then everyone sets about to do the day by day business of working in that new building. You know the boring stuff."
Typically, boring means corporate or enterprise systems. Boring means data management. Boring also means stable. However, these things normally translate into large amounts of revenue. Social media and social networking have not really converted mainstream corporations. There are some early adopters using sites like Twitter, but that is not the norm. Social media will take some time to gain adoption because there is very little direct return on investment. Advertising is easy to measure, but using Twitter for customer service has no direct correlation to revenue. So, there needs to be a lot of convincing in order to start using social media in the enterprise.

On the other side of the coin is the semantic web or what many people have been calling Web 3.0. The semantic web will not be what people were originally expecting for quite some time. However, many of the semantic companies are trying to create a bridge to the future. A concept that is being promoted is "linked data" for the web. This is the infrastructure for the semantic web. Once the data is linked, we can query the data. But there is a lot of data management that needs to be completed before we can really take advantage of the semantic nature of the data.

Yeah, all of this sounds boring, but the revenue model is much different. To earn a significant amount of revenue on the internet, you need either a million subscribers paying $5 per month or a ton of traffic in order to generate ad revenue. An enterprise installation of social media software could easily start at $30,000 with yearly maintenance of 25%. Granted, corporate customers can be harder to get and typically require a dedicated sales force, but the revenue can quickly grow.

Yes, it is boring, but it is also profitable.

Read more by Rob Diana at RegularGeek.com.

Labels: , , , ,

The Future of Twitter: Integrated Search, Trends, Featured Users

By Eric Berlin of Online Media Cultist (FriendFeed/Twitter)

People have been speculating on how Twitter is going to make money for what seems like forever. This slideshow from Fred Wilson, a venture capitalist with Union Square Ventures (which has invested in Twitter), features a screenshot that may signal how it's actually going to happen.

Slide 22 simply reads: Where We Are Going


And from what I can see, I like the direction that Twitter is going in here, and think it makes a lot of sense.

Making the profile experience central
Bringing Twitter search into the profile experience is a huge no brainer, and something long overdue stemming from the acquisition of Summize in July, 2008. Twitter search is a fabulous way to pick up trending data about what people are chattering about right now, amongst many other uses, so it makes all kinds of sense for Twitter to base their monetization strategy around this killer app within their community's midst.

Adding value, not just adding ads
I think I've probably screamed louder than anyone else for two years that Twitter should simply (for starters, mind) throw a 728x90 ad banner at the top of every single Twitter profile page. Even at a ridiculously low CPM, or so my argument went, you're at least paying for some bandwidth at that point.

Well, Twitter ignored me, and maybe that's okay. (I said maybe!) I really like that the emphasis – at least on this slideshow presentation – is on bringing relevant and trending data to the user through Twitter search in real time.

Featured/matching users
Having an Adwords-like system that lets advertisers pay to insert featured and matching user profiles based on keyword searches is a great idea. (And just maybe that's why Google CEO Eric Schmidt dropped some snarky comments today about Twitter being a "poor man's e-mail system?) I've always felt that ads stop being annoying and negative exactly at the moment and time when you're delivered something that you actually want, and this is an opportunity to do just that.

Trending topics and nifty queries
It will be interesting to see how or if Twitter will attempt to make money off of featuring "trending topics" and "nifty queries." This could be an opportunity for advertisers to partner with Twitter for creative integrated campaigns. Think "win a Honda by tweeting your favorite thing about it," with associated campaign hashtag, except more creative!

Harrison Hoffman at Webware notes:
We have known that integrated search has been coming for some time, and Biz Stone even wrote that it Twitter would start testing integrated search in February, so this is no shocker. It is interesting to see how the microblogging service might be going about implementing it, though.

I have to note that in comparing Biz's small screen capture in the Twitter Blog post linked above to this one from Fred Wilson's presentation, it appears that Wilson's shot might be older, so Twitter's integrated search might look different in its current state.
While the page design and UI may get fiddled with before final deployment, I think we're finally starting to see Twitter's revenue model come into focus. And in this current economic climate, you'd think they'd want to get started on the making of the money sooner rather than later!

Read more by Eric Berlin at Online Media Cultist

Labels: , ,

Tuesday, March 3, 2009

Find the Real Value of Influence Through TopFollowFriday.com

By Jesse Stay of Stay N' Alive (Twitter/FriendFeed)

Many are arguing what the real definition of influence is on networks such as Twitter and Facebook. Is it really defined by the number of followers a person has? Can it be defined by number of ReTweets? Or does Twitter's own hand-picking of influentials as recommendations define influence?

A friend of mine, Scott Lemon, has produced a site that to me, has come closest so far to providing a true, ranked list of influential people. The site, called TopFollowFriday, was produced in response to a request by Jeremiah Owyang suggesting a list of the top referrals on Twitter through the hashtag, "#followfriday". The site aims to organize those recommendations and rank them by day, and overall. TopFollowFriday defines influence by recommendation of peers. Before we get into the site itself, let's give some background to #followfriday.

What is #followfriday?

#followfriday is the brainchild of Micah Baldwin of Lijit, who mentioned it on Twitter one day, and the idea took off. The idea is simple. Every Friday, pick your favorite people to follow on Twitter, and mention them with the hashtag, #followfriday. Every Friday the tag becomes a trending topic on Twitter, and the idea seems to be growing. Until now there was no good way of organizing all these recommendations however.

TopFollowFriday.com

TopFollowFriday takes all mentions of #followfriday and organizes each recommended individual by counting the number of recommendations for that individual. Scott Lemon, former CTO of MediaForge and senior engineer at Novell, put the project together in a number of hours to organize this data.

The site allows users to sort by all time number of endorsements, number of endorsements for just today, or number of endorsements given. Or you can search for any given Twitter user and find out how many endorsements they have given and received.

Currently, according to their stats, @mayhemstudios is the number one recommended user on Twitter, followed by @scobleizer, @humancell (Scott himself, probably from testing), @AlexKaris, and @JamesProps. It's unclear how far back the stats go, but I'm pretty sure they will be continuing to track stats moving forward and this service will get even more valuable.

While Twitter continues to guess at who should be recommended on Twitter, TopFollowFriday has it right. It's those the users recommend most that determine most influence on Twitter. Twitter should really look at an acquisition here.


Read more by Jesse Stay at Stay N' Alive.

Labels: , ,

Monday, March 2, 2009

Melanie Mitchell: The Woman Whose Twitter Handle Became a Tattoo

A little more than two weeks ago, friend and fellow tech geek Drew Olanoff announced he would be raising money for the Make-A-Wish Foundation in an unorthodox way. He offered to put his skin in the game, literally, getting a permanent tattoo of the Twitter nickname on his forearm, to the highest bidder. Why? As he wrote, "kids deserve awesomeness". With his love of Twitter and tattoos besides, the unique offer was very "Drew". But the bidding was tremendous to say the least, not to mention fun. I even bid $333 and $555, pushing the bidding forward, even if I didn't expect or intend to win (but I would have paid).

And at the end of it all, Melanie Mitchell emerged as the winner, bidding $2,112 for the privilege. Now that the bidding has closed, and Drew has done the dirty deed, getting inked, and video taping the process, we checked in with Melanie to get the back story.


@melaniemitchell on Drew's arm (via twittertattoo.com)


A quick Q&A follows below:

Who are you and what do you do?

I am a marketing executive heavily involved in the search and social media industries (my bio: http://www.pubcon.com/bios/melanie_mitchell.htm). I also love to travel, read, spend time with family/friends and meet new people.

How did you find out about Drew's Twitter tattoo idea?

Drew and I are "Facebook friends" and he posted the twitter tattoo message there.

What did you first think?

I wasn’t sure if I wanted to be a tattoo at first, but it was hard not to get caught up in the enthusiasm and passion that Drew had for charity and helping the kids. I thought it was a creative and interesting idea and decided it was something I wanted to be a part of.

What made you decide to participate? And to win?

A couple of reasons. First, it was for charity. I donate to other charities that are important to me, but hadn't donated to Make-A-Wish in the past, but I always thought it was a great charity. In fact, several years ago my friends and I had a conversation about what our Make-A-Wish "wish" would be if we had a choice. Mine was that I wanted to spend the day with the writers from "The Simpsons" during a brainstorming session -- after all they say laughter is the best medicine :). That show is hilarious and I can't imagine what ideas fly back and forth in that room! Second, while I don't know Drew personally, we are in very similar industries and we have cross over acquaintances. I respect him and his work and think he is even more amazing for coming up with the idea. I would (and am) proud to be on his arm. As far as winning, I suppose it was luck of the draw as there were other people also bidding, but I did consciously choose my last bid to be over a rounded number just in case someone else picked the next rounded number up.

Is Twitter an important part of your online life?

It is a part of my life and it is important as far as what I use it for, but I have to admit I don't spend several hours a day on Twitter. I use it to keep up with friends, network with people with similar interests, but also as a learning tool to learn more about areas I'm interested in (like health and nutrition as one example) as well as keep up with trends in technology.

What do you think this promotion says about social media?

It showed me that social media continues to be an amazing way to raise awareness about good causes, as well as foster support for them. Twitter in particular is beginning to shine as a cause marketing platform. Its ability to offer instant action and reaction is perfect for fund raising -- and you are already seeing success on it. In this instance, Drew inspired even more people to donate to Make-A-Wish as a result of his promotion. It was amazing that he brought thousands of people together for a worthy cause.

As you know, Twitter is a way to join the conversation and participate in what is of interest to you. Whether its charity or tattoos or mountain biking or running – there are people out there talking about what they like/don’t like and sharing information every day. It’s up to us as individuals to decide if we want to participate in the conversation and if so then where. Then of course you have the “re-tweets”, which broadens the reach of a "tweet" even further where you can be introduced to someone and their interests/ideas that you may not have otherwise found. Or go to search.twitter.com and search using the “#” sign if you are interested in a particular topic to help cluster results -- as was the case with #twittertattoo.

Now that Drew has the tattoo, what do you think of your name on some guy's arm?

I am honored to be on Drew's arm. As I previously mentioned, we don't know each other personally, but I knew “of” him and his work. Drew has a great reputation in the industry for being a smart and cool guy. Now throw in the fact that he got permanently inked for charity - its a great story and I am glad I'm a part of it.

Have you gotten more followers on Twitter or more notoriety as a result?

I did get more followers, but not more notoriety, however that wasn't the reason I got involved. Lots of people were involved with following the twitter tattoo story and promoting it through "re-tweets" or blog posts or video clips, but my goal wasn't to get more followers or 15 minutes of fame.

After the bidding closed, I was very humbled by the people, many that I didn't know previously, that reached out to me directly to thank me for being so generous. I thought (and think) Drew made the bigger commitment in that he has the permanent tattoo, but I went into it because I honestly thought it was a cool idea and I would have donated to Make-A-Wish afterwards even if I had lost. Since I was lucky and won, it gives me a great story to tell people that "Hey! I'm a tattoo now" :)!! Even my conservative parents think its cool.


Melanie was generous both in her donating to the charity and in donating her time to answer our questions. I've seen Drew in action and he's quite the evangelist when it comes to new media, this being a great example. Appreciate Melanie's donation and her responses. You can find her on Twitter here, or... on Drew's arm.


Video Below:

Labels: ,

Saturday, February 28, 2009

SocialToo Launches a War Against Auto-DMs

As Twitter growth has accelerated, so too have some of the annoyances associated with the service - including the creation of spam bots, fake accounts impersonating others, and automated direct messages, many of which essentially include spam links. After initially including the option to send automated direct messages from within his social networking service, Jesse Stay of SocialToo is stopping the practice, immediately, and leading the charge to block automated direct messages (or DMs) from similar products.

As Jesse wrote in a post this morning (Time to Take a Stand - Yes, We’re Ending the DMs), "it seems many people either have not understood the service, or are simply abusing it, as I believe the spammers have started to take over this system."

In a case where a disruptive minority negated any positive benefits from the majority of above-board users, the ensuing complaints about auto-DM spam have escalated in recent weeks. Auto-DMs were behind much of the week's frustrations voiced by Loic LeMeur, which I previously covered here.

As an advisor to SocialToo, I am especially sensitive to the way Jesse's service, and its impact across Twitter and other networks, is perceived. Before he made the decision to stop the practice, we traded many e-mails and had many phone calls about what was the right thing to do, and would he risk losing some of his users by stopping one feature, or gain more because he took the extra step, which we consider to be right.

Every morning, I've opened my e-mail and been hit with a good number of updates from Twitter. Some might be following notifications, but many more are direct message nonsense. While I do get the occasional legitimate direct message, from the team of bloggers here, or from folks like Loic and Om Malik, I'm almost predisposed to delete, thanks to abuse from the surrounding riff-raff. As a SocialToo user, I am hoping this step by Jesse helps to clean up my Twitter and my e-mail, and that other services will follow suit.

Labels: ,

Friday, February 27, 2009

Is Twitter Broken, Or Are We Looking at It Wrong?

By Ken Stewart of ChangeForge (Twitter/FriendFeed)

Twitter is broken - again!?!

It's not the "fail whale" this time, but there is a lot of conversation going on about why Twitter isn't working for those looking for conversation. While Twitter reaches a point of critical mass and is being talked about more as a mainstream application among many demographics today, there is something fundamentally flawed with how it is being used.

Twitter has become, to many, a rolling billboard of information that might just give you indigestion. Dictionary.com defines the word twitter.

Twit - ter:

–verb (used without object)

  1. to utter a succession of small, tremulous sounds, as a bird.
  2. to talk lightly and rapidly, esp. of trivial matters; chatter.
  3. to titter; giggle.
  4. to tremble with excitement or the like; be in a flutter.

With a definition like that, why would we think it lends itself to having more than superficial conversations. Many might complain about the lack of threading and context, they also pin its success to the incredibly simplistic nature of the service.

"What are you doing in 140 characters or less?"

Wow, how did we get that mixed up? We grew hungry in our searches for massive followings, and feeling some quasi-social obligation to follow everyone that follows us. How many people in your subscription list do you actually converse with?

While some may argue that Twitter is an information source, and that following a massive number of people allows you to play the inevitable numbers game and find a few rare gems, in reality the chances of you missing rare gems is actually higher.

On FriendFeed, several threads have been circulation around, one from Robert Scoble, and one from Tina illustrating quite plainly the on-going debate many still have. Robert goes on to say,

"Twitter, you see, is really broken for interacting with large numbers of people. Friendfeed is much better."

Is Twitter any better or worse?

There is an old saying that goes, "If the only tool you have is a hammer, then every problem you find looks like a nail." In this bold new world we find ourselves in, thankfully there are many tools from which we can choose - maybe even too many. Certainly FriendFeed has its merits, but is Twitter broken?

Twitter is working better than it ever has, but let's wake up and realize that we are trying to make an appetizer the main course. The problem isn't with Twitter, it's our expectations that Twitter is a panacea to solve all ills, when in fact it is simply a hammer.


Ken Stewart’s blog, ChangeForge.com, focuses on the collision between the constantly changing worlds of business and technology. To connect with Ken, you may visit him at DandyID.

Labels: , ,

Should RSS be Jettisoned On the Information Journey?

By Eric Berlin of Online Media Cultist (FriendFeed/Twitter)

A Stay N' Alive piece (is there a cooler blog name than that?) by Jesse Stay called My Hiatus From RSS – Is RSS Really Necessary? made me think about my own ongoing challenge/struggle/scramble to grapple with the massive number of news stories, blog posts, comments, tweets, and on and on that might potentially be of use, interest, or service to my own work on any given day.

In other words: with so much stuff going on every second of every day, how can we best make sense of it all, and efficiently if possible?

Jesse, taking heed of advice given to him by Forrester Senior Analyst and blogger Jeremiah Owyang, is experimenting with a plan that I toyed with some months back: abandon the RSS reader completely. Now, Google Reader is such an important part of my information-devouring day that it seems somewhat radical to give it the heave ho. But it also takes a lot of time to get down to zero new items. And I must admit that at times I wonder: is it worth it?

Not so much from an existential standpoint, but from an efficiency standpoint, it's always worth examining what the best way to get the most out of culting out on online media. So here's a quick breakdown of different ways, different paths, and different strategies of absorbing information on the wild web.

RSS
I'll start with RSS as it remains such an important part of my online day. I'm continually making changes to how I have things setup though so that I can get the most out of Google Reader, and in the least time. For example, noticing a seemingly simple feature – list view as opposed to the default expanded view – has saved me an enormous amount of time in getting to the articles I'm most interested in.

I'm not a big keyboard shortcut guy for specific sites, but some people love them. Here's a big list of keyboard shortcuts for Google Reader if you want to play for super efficiency points.

Another thing I've done is to create folders to separate high volume websites and blogs from lower volume ones. For example, I have a folder called "online media – big" where I have feeds for ReadWriteWeb, Mashable, The Inquistr, and so on, whereas "online media" includes a treasure trove of blogs spanning A VC to WinExtra.

Smart people networks
I think of social media platforms like Twitter, FriendFeed, and Facebook as "smart people networks" that allow for the sharing of relevant information from friend networks that are customized to individual preferences. Jesse seems to be on board with FriendFeed in particular:

If there was ever a better reason to be on FriendFeed, this is why you need to do it. Even if you don’t participate, make sure your blog is populating FriendFeed (I would add it to Facebook as well). This will be how I obtain my news. Now, instead of just tracking news, I’ll be tracking Twitter, Blogs, Youtube, and more through a Friends List on FriendFeed. If I was subscribed to your blog before and you’re on FriendFeed, I’m now tracking your blog via that method. I’ll be “media snacking”, as Robert Scoble calls it, and IMO, this is the future of news discovery, and takes much less time.
For a lot more talk and discussion of my feelings about Twitter and Friendfeed versus Facebook, check out this story on louisgray.com (and the comments are still kicking!).

E-mail alerts
Some number of years ago, I used e-mail alerts to scan Google Alerts notifications and RssFwd (recently shut down) to pipe RSS feeds to my e-mail account. These days, I've mostly moved my Google Alerts RSS feeds over to Google Reader for easier management.

I can see some utility in using e-mail to manage some influx of news – particularly breaking news alerts – but with a full declaration of bias I'd have to think that a solid RSS reader is going to be far more effective in handling a large volume of data.

Meme trackers and large aggregation portals
I'm talking about Techmeme, Memeorandum, and Google News mostly here, and throw in Drudge Report for kicks. I'll check out these sites during the day when I very quickly want to scan very hot news as its breaking.

Standalone sites
This is the old school approach, which probably more people (read: the non-tech elite regular folk) take part in than anything else. I know an online writer that used a system of hundreds of bookmarks for his job until very recently, for example. For some reason, I like to take this approach every now and then when I'm mobile. TechCrunch on my BlackBerry while on line at the supermarket, that kind of thing.

"Viral" / breaking news
Another category of sorts I think is the news that breaks so quickly and so hard that it's the kind of thing that everyone talks about and covers for a period of hours, days, or longer as the story unfolds. When something truly breaks above the noise, I find that I'll start getting a combination of text messages, instant messages, and e-mails on top of the typical online media layer of information. If the television happens to be on, this is a good way to get another level of coverage (cable news channels live for these kinds of stories to break). Twitter is great at picking up this level of news quickly as well as you'll see everyone start talking about the same thing at the same time.

Finally…
I must admit that it's tempting to pull the plug on one major category of the above in an effort to increase productivity, but I can't quite get there as yet, particularly when it comes to RSS and Google Reader. If anything, I'm continually trying to train myself to look for the kinds of stories that will most benefit me and suit my interests, to participate via social media tools such as Google Reader shared + note, Twitter, FriendFeed, blog comments, and so on as much as I can, and to try to waste as little time as possible during my online day.

It's not always easy!

Read more by Eric Berlin at Online Media Cultist

Labels: , , , ,

Thursday, February 26, 2009

Twitter is for Following Topics and Listening, Not for Following People

Another slow news week means another opportunity to debate the "right way" to follow or be followed - and per usual, the forum is Twitter. Once described to me as the "backstage" discussion to the blogosphere's concert hall, there can occasionally be fisticuffs, especially when bigger personalities are involved. And tonight, Loic Le Meur and Robert Scoble are publicly debating whether following thousands of people on Twitter makes sense - with particular focus on whether programs that let you auto-follow add value, or instead, give credibility to people who aren't friends at all, but are spammers, or worse.

Even if you are a rabid information junkie, the constant updates from Twitter can be too much for anybody to absorb, even with a few hundred connections. To believe that I am seeing all of a friend's updates with 6,000 connections, or that Scoble can see the updates from ten times that many, is clearly impossible. So while a small population of Twitter is using the service to follow individual's updates, a huge number are instead using it to broadcast updates, monitor keywords, and occasionally, send direct messages to people or reply in public. Twitter is simply too much to handle as conversations are lost, people's updates can be of any type, and the limitations of the service, including the much-discussed 140 character boundary, make it a poor foundation for exchanging ideas in a crowd.

I use a auto-follow program from SocialToo and am an advisor to the company, run by Jesse Stay. I don't auto-follow to necessarily see an individual's updates, and I don't auto-follow to give a stamp of approval to who they are, or their Twitter stream. But I do use it to let me open up the opportunity to send direct messages to them, and they to me, and because on the occasions I do check in on Twitter, I want to at least have the opportunity to see their updates. But it does not mean I see their Tweets on a regular basis in any way.

That's right. I don't read your tweets. Practically the only way I would see your tweets is if I was following you on FriendFeed, if you were in one of my lists I read regularly, and even more likely, if that tweet got comments and likes, pushing it to the top of my visibility. Alternatively, I will have seen your tweets if you mention my user ID, the company I work for, or if you are mentioning a hashtag or a topic I am following.

When I do want to see an individual's tweets, I will go to their user page and scroll down to read, or I will check their FriendFeed. But I am not sitting with the Web interface open, or constantly refreshing TweetDeck, only to hit the API limit.

I use Twitter because I know my updates to Twitter go to both Facebook and FriendFeed, where I do have personal conversations and a real platform for discussion. I use Twitter for the opportunity to send instant messages, publicly, to individuals or groups. And I use Twitter to monitor mentions of me or my company via their search engine. But if I were to "really" follow people the way that some people think they are being followed, I would have to follow the new trend and start a massive unfollow process, eradicating more than 90 percent of those my Twitter account is following today.

Twitter has something special - a real-time search engine that can instantly take the temperature of today's Web users. It has a good platform to say what you are doing right now. But it does not have a good platform to follow people, or a large group of people, and it does not have a good platform for conversation. If you want people and discussion go to Facebook and FriendFeed. If you want to get a litmus test on a topic, go on and use Twitter. Just don't think I'm reading your Tweets. I know you don't see mine.

Labels: , ,

Monday, February 23, 2009

Why I Still Prefer Twitter and FriendFeed to Facebook

Editor's Note: As I noted last night, Facebook is quickly becoming the standard by which many social networking and social media sites are being analyzed, described and measured. Still, as Eric says below, not all are converted, preferring more dedicated sites, including Twitter and FriendFeed. This pair of stories was written independently, and the timing is sheer coincidence.
-- Louis Gray
By Eric Berlin of Online Media Cultist (FriendFeed/Twitter)

I spent the last three years managing the production of a number of social networking websites. During 2006-2007, I produced ZonaZoom, an ambitious (and now defunct) attempt to grab market share of social networking Latino teens in the United States. And I spent a grueling, rewarding year producing quarterlife.com in 2007 and early 2008, the home of short-lived NBC show quarterlife (I'm not including the direct link as the site looks far different now than the version I helped to bring to life.)

So that's all to say that I dwelled in social networking land quite a bit over the last few years. But in my personal time I've never really been much of what might be called a "traditional" social networking person; I'm more of a microblogging/social media/information junkie kind of person, which has led to Twitter and FriendFeed and Google Reader becoming the hubs of my online media (so-called?) "social life." So when I think about how I like to use the web, I've long thought of myself as more of a Twitter/FriendFeed/RSS person, and less of a MySpace/Facebook person.

This made all the sense in the world to me until recently... when methodically, relentlessly every single person that I know, have known, or knew in some former life friend-requested me on Facebook. I exaggerate of course, but it seemed like everyone from the dude I hung out with at woodworking class during a Boy Scout retreat in 1985 to my mother's co-workers added me at some point recently.

So there was that, and there was also the fact gnawing away at me that Facebook's news feed is an elegant feature combining Twitter's simplicity with Friendfeed-like flourishes such as comment threads and the ability to embed images and video.

Therefore, I began to wonder: "Why don't I spend a lot more time hanging out on Facebook? It's got a lovely news feed, and a large slice of the people I know or have ever known in the world are right there for me to chat with and interact with."

I'm still working my way through the reasons why this is so, but here's a working list of why I still far prefer Twitter and FriendFeed to Facebook:

Talking to everyone I know/have known at the same time is not so appealing as it might sound

When it comes down to it, this is the big one for me. When I enter the Facebook news feed, I feel like I'm entering a vast hall where my professional colleagues, potential employers, family, current friends, old and dear friends, old friends that I lost touch with 15 years ago, online contacts, and on and on, are all waiting to hear a formal address from me at the same time. The result is that I have a hard time letting my guard down and actually enjoying the social media experience.

So for some reason – and I expect I'm not alone here – Twitter and FriendFeed feel like much more comfortable places to hang out… which is really the entire idea of social networking in the first place!

News, social media, and pop culture-based conversations versus life conversations

Software platforms create places where people can congregate and communicate and share media and all of those other kinds of wonderful things. The kinds of people that do congregate, and how they communicate and share creates an online culture of sorts that is unique to each software platform.

My experience is that Facebook tends to encourage conversations that center around what people are doing with their lives: video of ski trips, announcements about what people are doing after work, expressions of joy and despair about the minutiae of life, that kind of thing. Now, of course this kind of thing also goes on within Twitter/FriendFeed. But I believe the culture of Twitter and FriendFeed allows for conversations that I tend to be more interested in: hot social media topics, breaking news stories, pop culture debates, and that sort of thing.

So I suppose it seems to me a choice between cultures that tend to be more about news-driven topics versus life-driven topics. News-driven is more appealing to me for the most part.

Don't get me wrong. I enjoy hearing about what's going on in the lives of my friends and family as much as anyone. But I still think that things like e-mail and "real life" things like the telephone and getting together in person are still pretty great for that!

Conversation lurking

When I first joined Twitter in early 2007, I thought one of the coolest things about it was the ability to "conversation lurk" and eavesdrop on conversations between the likes of Robert Scoble, Dave Winer, Jason Calacanis, Mathew Ingram, and so forth. And even cooler was the fact that you could participate with the very real chance that a Twitter celebrity of the day would respond. These days, the best place to experience this kind of interaction, I've found, is on FriendFeed in places like the Best of Day section.

Facebook, which is more directly tied to contacts that require an approval process, doesn't really allow for this looser and more freewheeling form of communication and listening in.

What's up with "is"?

One of the functional things that perhaps drives or at least directs the culture of the Facebook news feed is the little word "is." In other words, whenever you post a status update to Facebook, your profile name and the word "is" automatically precedes it. So while "Eric is ranting about the social mediaz" works pretty well, "Eric is New post up about the social mediaz, here's the link" sounds pretty awful. So that little word "is" in itself helps to set the tone for the culture of Facebook's news feed.

Alternatively, Twitter simply asks "What are you doing?" and then lets you have at it. And to be fair and as others have noted, Twitter should probably do away with that question as tweeters have basically created a culture where anything and everything is discussed beyond "mere" status updates.

Flat medium versus social medium?

I'm not sure I completely agree with Adrian's piece at sevitz.com called, as luck would have it, Why I prefer Twitter to Facebook, but I like the introduction of the terms "flat medium" versus "social medium" in comparing Facebook and Twitter:

It’s just this tiny little thread that shifts it from being a flat medium like facebook status to a social medium. It’s that difference that connects you to people rather than positions you as mere observer. And whilst the observation thread is nice, by itself it starts to die as it isn’t self sustaining. Where as the observation with interactivity grows and gets stronger. |t means I become a participant in my friends lives occasionally even if that participation is just Stuart getting coffee.
Finally…

I'm curious to hear what other people think about all of this. I've tried to give Facebook a chance, particularly because I've never been a tremendous fan of the product. I admire what they've done to be sure and find the explosion of Facebook apps and its soaring popularity remarkable of course, but my personal test is whether I want to stick around someplace online –- if I get excited and engaged and eagerly explore every aspect of what the product offers –- or if I get kind of bored, mentally yawn, and then check my e-mail for 6,001st time of the day. And Facebook has always been in the latter yawn-worthy category for me, quite frankly.

So particularly because so many people I know love it, I've tried hard to give Facebook another chance. But for the reasons mentioned above, I still far prefer Twitter and FriendFeed.

Read more by Eric Berlin at Online Media Cultist

Labels: , , , ,

Facebook's Success Makes It the Social Media Prism and Translator

Facebook's impressive growth, and its gradual passing of MySpace in virtually every aspect, has brought the network to the point where it is universally recognized as the largest, most active, social site on the Web. This of course means that even outside our little bubble of Silicon Valley, our family members and less tech-obsessed friends might be using it - much more than they are the "edge" applications we might also be using. And as Facebook has evolved, adding more lifestream-oriented features, I've come to realize that it is becoming the standard by which practically all social media sites are compared, and even explained.

Case in point - over the weekend my wife, the twins and I, went to see my parents for a quick two-day visit. During a rare tech respite, I opened up the laptop and was blazing through my Google Reader feeds. My dad, curious, leaned over and said, "Is this your Twitter?", making a valiant attempt to guess at whatever oddity I was using. I said, no, that I was using Google Reader, which let me read new stories from hundreds of sites at once.


Then, hoping to explain Twitter, I referred him to the Facebook status. I said using Twitter, for many people, was like updating your Facebook status throughout the day, and choosing to see updates from others.

Extending the message to aggregation sites or lifestreaming services, such as FriendFeed, again, I find myself using Facebook as the starting point. I can refer to Facebook's news feed, and how it pulls in links and shares from other sites, allowing you to make comments or show you like something.

At this point, with 175 million users reported on the site, Facebook represents a significant chunk of online activity. When I threatened to "borrow" my younger sister's iPhone to ostensibly update her Facebook status on her behalf, you would think I was threatening to kill her future first-born. The simple status update on the network, to her, represents who she is to her friends and her family, and it likely does for many others out there - even if they aren't in their 20s, fresh out of college, as she is. As she told me this evening, behind texting, e-mail and the phone, she uses her iPhone for Facebook. She doesn't buy a lot of applications or play games, but she does Facebook, constantly.

Facebook, at this point, is almost as well known as AOL once was. And as we once would explain the World Wide Web and e-mail through the context of AOL, we are once again using an extremely popular site that isn't always best of breed as the standard-bearer for what other social sites are today. Does that mean Facebook does better status updates than Twitter? Probably not. Does that mean Facebook can do feeds and friends better than FriendFeed? Probably not. But then again, AOL wasn't exactly best of breed either, and for years, it ruled the world.

If we expect these odd tools that we geeks and early adopters have been pounding the table on to take hold, we just may have to speak the language that the masses know. Today, that language flows through Facebook. This might mean that after the dust clears, and nine out of ten startups are gone, that only Facebook will be standing. And just maybe that's what Zuckerberg and team are hoping.

Labels: , , ,

Tuesday, February 17, 2009

TweetDeck: You Autocomplete Me (And User Names as Well)

TweetDeck's debut was a big one in terms of introducing a new way to absorb even the most active of Twitter accounts, through a column-based AIR desktop application, and the addition of groups, which let you break the stream down into smaller chunks. And last week, we talked about its addition of automatic translation and more. But developer Iain Dodsworth can make small updates as well.

The next iterative release of TweetDeck, which you can snag here, adds the ability to autocomplete Twitter user names any time you type "D" for a direct message, or an @ anywhere in the tweet.


Immediately, a small box will pop up and with the more letters you type, TweetDeck will display all that fit the string. It doesn't just look for first letters either, so if you type 'gray', you'll get @louisgray, not just all names that start with @gray, for instance.

See Iain's video below:







If you're sending a tweet to a friend whose name you type often, the autocomplete might actually slow you down, but if you're unsure on the spelling, or it's a long name, TweetDeck has found yet another way to enhance your Twitter experience. It will be included in the next full TweetDeck release if you're not the type to play with early builds.

Labels: ,

Friday, February 13, 2009

Twickie Lets You Post All Your Twitter Replies to Your Blog

Just a few years ago, one could safely assume the majority of blogging conversations took place on the blog itself. Today, the conversation has been fractured, not just in terms of having comments on your blog posts on any number of aggregation sites, but also, of course, on microblogging services, like Twitter. So far, attempts to bring back replies and conversation to your blog from Twitter have been awkward. A new program, called Twickie, hosted on Chris Pirillo's domain, does the hard work of finding your replies and delivering you the necessary HTML, letting you bring your responses back to the blog in an easy way.

To start on the site, enter your Twitter name and password, find the Tweet you want to copy over, and then click the button labeled "Get @s". Pick the up arrow to get descending replies, and the down arrow to see them ascending.

Then, choose the HTML or CSS code and copy it into your post. Done. For example:

jordanwillms: wild eh? But I suppose an active follow is better than a random click thru on a traditional banner ad. Your perspective?
about 2 days ago
dcfemella: That's crazy.
about 2 days ago
jeffsonstein: a very strange revenue source. amazed at the public ego required to pay for that.
about 2 days ago
billso: Paying for placement seems like a great way to attract #419ers and #spammers .
about 2 days ago
stanleyyork: you use to have to pay for gmail? re: http://ff.im/118oa
about a day ago
tandriamirado: Liked "People are paying $500 _a week_ to be featured on TwitterCounter, and have their #'s go up. Insane...." http://ff.im/118oa
about a day ago
tandriamirado: I prefer to never be a Social Media super star than paying for it (cheating)! Even if Soc. Meds lead for business opportunities.
about a day ago

Copy. Paste. Done! That's it! Check it out at: http://twickie.pirillo.com/

Labels: ,

Thursday, February 12, 2009

Christian Science Monitor Covers Twitter's Secret

Twitter hasn't just captured the imagination of the tech blogosphere. Even as debates rage whether to cover every little third-party service that interacts with the service, or every minor service update, more mainstream media is starting to recognize the service's potential - taking Twitter out of our little echo chamber world, and into the national consciousness. It's gotten so I'm not just getting bombarded by questions about Twitter online, but from friends and family as well. Last week, I was approached by Gregory Lamb, Staff Writer for The Christian Science Monitor, who wanted to talk about whether Twitter had gone mainstream, if it was worth $250 million, and even if it would be supplanted by more advanced tools, such as FriendFeed.

Lamb's article posted this morning, titled, "Twitter’s secret: the law of unintended consequences".

While I've gotten more used to fellow bloggers referencing my posts over the last year or two, getting the attention of such a respected paper as the CS Monitor is humbling. Lamb and I talked for only 10 minutes or so last week, as I walked with Erin Kontecki Vest and Micah Baldwin to our meeting at Lijit headquarters. Luckily, I was able to prove I can both talk and walk at the same time.

Quotes worth noting include the pair below:
"Charging a fee to use Twitter isn’t likely. 'Anytime you have a service that is free, customers are going to expect it to stay free,' Mr. Gray says. Advertising would seem to be a logical next step (Twitter has no ads now), but other social networks have found that users find them intrusive."
Twitter is a “disruptive” technology because it is in “real time,” Gray says. With blogging, “there’s still a lag between when they post and [when] you get it…. If you want to find out something that is happening immediately, the place to go is Twitter and not Google anymore. And that’s revolutionary. And that’s why Google, in my opinion, should be watching this closely.”
So... did I get it wrong? Would you pay for Twitter, and should Google not be all that scared of Twitter's growth as part of the real-time Web?

Whether you agree or disagree with my comments, I am glad to see some of the leaders of Web 2.0 surviving and thriving - poised on the verge of breaking out. And Gregory, thanks for reaching out to me. Appreciate it.

Labels: , , ,

Wednesday, February 11, 2009

TweetDeck to Add Translations, Tweets by E-mail, StockTwits

TweetDeck has rapidly climbed the charts of popular Twitter clients since its debut last July, and with new capital backing, developer Iain Dodsworth continues to add more features to make the product practically indispensable. In the latest update, to debut tomorrow, Dodsworth adds new features that will help you communicate with a global audience, in multiple languages, monitor stock data, and even send your tweets by e-mail. And just think, this is one of Iain's minor point releases, not a major update - which is also in the works.

TweetDeck, as you recall, is a popular AIR application, easily recognizable by its tight multi-column format, which lets you follow all your Twitter data, be it updates from friends, replies, direct messages, search terms and groups. In fact, the success of TweetDeck has spawned different software products to emulate its interface, including FriendDeck, a tool for following FriendFeed, and most recently, Alert Thingy.

Tomorrow's iteration includes the ability to translate tweets you have both received or written into any of nearly 3 dozen languages. If you want to tweet outside of your native language, simply write your tweet in TweetDeck, click the dual-bubbled conversation bubble on the right, and select a language. A few example translations of my "I am not a Twitter addict, but I can see how that would happen." are below.
French: Je ne suis pas un accro à Twitter, mais je peux voir comment cela allait se passer.
German: Ich bin kein Twitter Süchtigen, aber ich kann sehen, wie das passieren würde.
Italian: Io non sono un tossicodipendente Twitter, ma posso vedere in che modo che accada.
Polish: Nie jestem uzależniony Twitter, ale widzę, że jak by się stało.
Vietnamese: Tôi không phải là một Twitter addict, nhưng tôi có thể nhìn thấy như thế nào mà có thể xảy ra.
Also, as not everyone is yet a Twitter addict, you might find yourself wanting to share items from Twitter to friends by e-mail. Now, using TweetDeck, you can mouse over any individual tweet, click "Other Actions", and select e-mail, which will pop open your default e-mail program, and set up an e-mail that says "Tweet forwarded by @yourusername", and includes the Twitter user, the tweet itself, and a little note: "Sent via TweetDeck (www.tweetdeck.com). You can see Iain demonstrate the e-mail from TweetDeck function below on video:


Click to see a demo from Iain Dodsworth

(Opens in a New Window)

You can also translate or untranslate individual tweets from this "Other Actions" menu.

Another interesting function to debut tomorrow is the ability to turn your TweetDeck into a full-fledged StockTwits terminal, showing your Friends, Portfolio, Recommended, Commentary and Everyone columns. If you are a StockTwits user, and have added stocks to your portfolio, you can see what the entire StockTwits community is saying, be it on AAPL, YHOO, GOOG or MSFT. See the screenshot below for what mine looks like (sans friends) following just Apple, Google and Sirius Radio.


The updated point release will hit TweetDeck.com tomorrow. If you're someone who skips point releases and wants a full update, you'll need to keep waiting, but I've been told it's not all that far away. Expect Iain to tackle major issues such as memory, multiple accounts and more then.

Labels: , , ,

Tweetmeme Adds Leaderboard, Tag Clouds to Tweet Links Tracker

As Twitter grows in use, so grows its influence, and the total number of times the most popular items are shared and retweeted from user to user. As with Techmeme, Digg, RSSmeme and other sites that try to find the most interesting shares of the day based on user votes, Tweetmeme crawls the vast Twitter network and watches for frequently popular shared links, images and blogs. (See our initial coverage in July.)

Today,Tweetmeme expanded its offering with a pair of new features aimed at making the site more sticky. The first is a tag cloud, which analyzes the shared content, finding other words that Twitter users have included in their tweets, and displaying them below the items in their "popular links" page. The second is a leaderboard, which highlights those Twitter accounts which have most frequently been the first to share the most popular links.


In terms of determining influence and popularity, you've always seen a push/pull between enabling a gatekeeper with the power to move items up and down, and letting the crowd decide. Tweetmeme believes solely in the crowd - even featuring the total number of times the item was shared. Today's top shares are in the 400 to 600 range through all of Twitter.


Accounts on the leaderboard aren't much of a surprise - including RSS feeds for TechCrunch, Digg, popurls and ReadWriteWeb, for example. Additionally, the cloud below each item is tempting to click, but not functional. In theory, it'd be good to click on an item in the tag cloud and see other shared links that have the same tags. Maybe that's coming, but it's not yet here.

You can catch up on the most popular items, as determined by Twitter, at http://tweetmeme.com/.

Labels: , ,

Saturday, February 7, 2009

Twitter Announces OAuth Details, Hints At App Directory

By Jesse Stay of Stay N' Alive (Twitter/FriendFeed)

In an announcement on the Twitter developers mailing list today, Matt Sanford, a developer at Twitter who has been leading the efforts to integrate Twitter API with OAuth, announced details on how the new OAuth would work. In the announcement, he released a preview of documentation for the new OAuth methods, how developers would integrate using a sample Ruby on Rails application, and what developers would need to know to integrate.

Interestingly, the documentation also hints at other plans in Twitter's future as well. For instance, Sanford suggests users will be able to see what applications they have given access to and revoke that access. He also hints at a future catalog of applications and opportunity for developers registered within the API to be a part of that Catalog.

Announcement of such a catalog and authorization process has been speculated on for quite awhile now. It was mentioned as a possibility when I visited Twitter with Robert Scoble about a year ago. So seeing Twitter's plans to stick towards this path and continue towards this goal is welcome news to say the least. Also mentioned in the documentation is the suggestion that the basic auth API Twitter is using today will eventually be phased out.

Twitter plans to release the OAuth API to developers that are participating in the closed beta "by next week", and they have not announced a date it will open to the public yet. However with increased pressure to have better control over the applications that run on Twitter you can bet Twitter is now putting top priority on this particular issue.

Read more by Jesse Stay at Stay N' Alive.

Labels: , ,

Thursday, February 5, 2009

Are You Right For YouAre?

By Ken Stewart of ChangeForge (Twitter/FriendFeed)

YouAre LogoWith the promise of "making the small things you do every day easier," YouAre announced it was open to the public as of January 27, 2009. Starting in May 2007, YouAre.com sought to get it right before allowing the masses access to what some might call YATC (Yet Another Twitter Clone). But, the YouAre team disagrees (and with just a dash of wit I might add):

When they say that YouAre is just another YATC, our response is clear. Twitter was and still is an inspiration for us. But if YouAre is a Twitter clone, then WordPress and Movable Type are clones of Blogger, Pitas and LiveJournal.

Duncan Riley (Inquisitr) reluctantly labeled YouAre Twitter 2.0. But is it? According to YouAre, the service seeks to combine Twitter, LinkedIn, Tumblr, a dash of Del.icio.us, and (you won't see this coming) innovation...

So what makes YouAre innovative? Let's take a look at what's under the hood.

The concept of YouAre focuses on combining a platform of microblogging (140 characters maximum), with the ability to share video and images as well. Additionally, you can build and share your personal and professional profiles with friends and colleagues, helping you to learn more about those to whom you subscribe and vice versa.YouAre allows you to compliment that mix with the ability to import favorites, much like Del.icio.us, includes their very own link compression publisher, MicURL, as well as support for microformats (XFN).


Unlike the natural comparison to Twitter, YouAre seeks to create a more cohesive and sticky experience, allowing you to create a more involved experience outside of the superficial and overly-simplistic personal billboard experience Twitter trends towards.

However, it's major detractor is the lack of overall population. YouAre opted to "get it right" and launch a more seasoned platform instead of seeing some of the major land mines Twitter has experienced.

Still, as will all social media platforms, the key is being social. Twitter is successful because it is simple to understand and direct in purpose - in spite of it's many shortcomings. The community that surrounds Twitter continues to generate more momentum for that service, and YouAre has the disadvantage of simply being viewed as YASMS (Yet Another Social Media Site). In short, YouAre has an uphill battle selling users why they should give the service a try.

I'm game... but only time will tell whether I will continue use and whether the service will be an ultimate success. Quite plainly put, YouAre depends greatly on whether you are interested, your friends are interested, and their friends are interested.

Ken Stewart’s blog, ChangeForge.com, focuses on the collision between the constantly changing worlds of business and technology. To connect with Ken, you may visit him at DandyID.

Labels: ,

Twitter Squats on People Wanting Squatter Usernames

By Jesse Stay of Stay N' Alive (Twitter/FriendFeed)

On StayNAlive, I recently wrote about how I was able to change my Twitter username from "JesseStay" to just "Jesse", by a new rule, announced recently by Twitter, allowing anyone to obtain the usernames of people who had not updated their account in a long time, and did not appear to be using their accounts. The process was simple - just e-mail "username@twitter.com", and you could obtain the squatted username of your choice.

The process was so easy that I was able to obtain my first name. Mona Nokamura, who also writes on LouisGray.com, was also able to obtain her first name instead of "@monaaa", and users everywhere were finally able to get the names they have been trying to obtain since they joined Twitter.

Evidently, Twitter's systems must have been overwhelmed with requests, as they appear to be putting the kibosh on the average Joe getting the username they want. Prashanth from Control Enter left a comment on my blog sharing that evidently, Twitter is now responding to requests to "username@twitter.com" with the following e-mail:
"Due to high ticket volume, Twitter Support is unable to change usernames in cases of inactive accounts. Unless your user name issue involves Terms of Service violations, you’ll have to wait until all inactive user names are released. We’re working on a better long term solution for this."
If there is a blatant copyright violation or impersonation or similar circumstance, it is suggested you contact Twitter's Terms of Service group via Twitter's Web form. It would appear the gold rush for usernames is over for the time being, although it was nice while it lasted.

Read more by Jesse Stay at Stay N' Alive.

Labels:

Monday, February 2, 2009

Welcome To The Twittersphere

By Eric Berlin of Online Media Cultist (FriendFeed/Twitter)

As Twitter grows ever larger and more vibrant, so too grows the desire to extract meaningful data out of all of the conversations and information-sharing that's taking place.

Enter Twittersphere, a blessedly barebones service that comes from "Thomas Marban, the creator of the excellent popurls," according to Duncan Riley at The Inquisitr.

When you arrive at Twittersphere, there's a list of article names, and not that many at that. One or two at the top have very minimal, subdued red vertical lines to indicate "hotness", presumably, with subsequent stories trending from orange to yellow to green. The site tagline reads that "the current mélange of the most hyped stories from social messaging utility twitter.com, a screen into the greenhouse of worldshaking linkage and clutter."


And indeed, the feel of the site is clean and minimal enough to make you believe that this is a clutter-free zone. There are only three navigation links. The default view is "short," giving us the up-to-the-moment hottest stories being shared on Twitter, and then there is simply "medium" and "long term" links to see what is popular over relatively longer stretches of time.

The amount of time that those stretches represent, how the site collects its data, how "hotness" is determined, and how often the articles are refreshed are not indicated. Which, I suppose, is the point. There's nothing really interactive about the site and nothing to get in the way of simply seeing what links are popular according to the Twitter community.

I like the idea of Twittersphere, but fear there's not quite enough going on to keep people coming back in numbers. Personally, I'd go to a site more often that deals primarily with "RTs," or "retweets," those links that have gotten picked up from one Twitter profile and are passed around by others using the convention of RT. It would be fun to see not only which are the top links by RT, but which Twitter profiles share popular information, and which profiles are popular because they themselves are big sharers of information, or big RTers I suppose. This bit would go a long way in helping to measure influence on Twitter beyond mere numbers of followers. The metrics for how the site might be put together can be based on followers, number of RTs, link clicks, and some kind of algorithm that someone more technical than me could put together!

If this service doesn't exist already, I wouldn't be surprised if we'll see something like it quite soon as the array of Twitter-related services is growing nearly as fast as Twitter itself.

Read more by Eric Berlin at Online Media Cultist

Labels: ,

Saturday, January 31, 2009

Vote for Your Favorite Super Bowl Ad on Twitter Using SocialToo


Watching and judging the best Super Bowl advertisements each year has become as traditional as the game itself. While the Pittsburgh Steelers and Arizona Cardinals will be battling it out on the field for the Vince Lombardi trophy, companies and advertising agencies themselves are looking for their own big prize - tremendous visibility in front of one of the world's biggest audiences.

Tomorrow, thanks to an idea spawned by Brian Solis, carrying on a tradition run by Jeremiah Owyang last year, we will be holding a Twitter-wide survey, using SocialToo, to get the opinions of thousands of people, live, during and after the big game. (Also see: Jeremiah's post)

To participate in tomorrow's big survey, and say which Super Bowl commercial was the big one, go to: http://socialtoo.com/survey/view/1221 and vote.

You can also discuss the ads, as they happen, just by posting your thoughts to Twitter and adding the hashtag: #superbowlads. When you use that hashtag, your comment will be added below the survey on SocialToo.

The results will be tabulated after the game. Participating to help spread the word are Brian Solis, Jeremiah Owyang, Guy Kawasaki, Jesse Stay, Chris Heuer, and others.


DISCLOSURE: I am an advisor to SocialToo.

Labels: , ,