Apple's "Ease of Use" Fails Me Again, Time Capsule the Culprit

Two of the major reasons I've been an Apple Macintosh fan from just about my first introduction to computers have been the systems' ease of use, and product quality. There was a time when I would be happier using a decade-old Mac than the latest-generation Dell or HP, and that I felt absolutely sure buying AppleCare would be a waste of money. But over the years, it seems product quality has slipped, and I'm almost as likely to get a bum product as one I can expect to be perfect.

This most recent Saturday, I was delighted to pick up the long-awaited iPhone 3G, and also, a 500 Gigabyte Time Capsule, for backup. Now that the twins are here, I've been thinking to back up all their photos and videos would be a good idea.

So far, the iPhone 3G experience has been outstanding. I returned my Blackberry to IT today after transferring my phone number yesterday evening. Now that a friend of mine passed along a Bluetooth-enabled Jawbone headset, I can even make all those calls in the car without violating California's hands free law and being one of the thousands ducking below the dashboard to dial.


But the Capsule is an entirely different story. I unpacked it yesterday evening, installed the necessary software on my laptop, and plugged in the Capsule to my cable modem, as expected. Then I told Time Machine to find it, and start my first backup to the device.

It failed, saying, "the backup disk image could not be created".


So I checked out the settings and tried different things. I had the Capsule run the wireless network. I even tried plugging into the device directly, using Ethernet. No dice. And if I tried to drag and drop any files to the Capsule from my laptop over the network, they failed too. So, I took a paper clip, reset it to factory settings and started over. More shades of fail.

Try after try... failed.

Today, a friend on FriendFeed suggested that maybe the Time Capsule wasn't to blame, but instead, that my hard drive might have some permission issues. So, I tried that too. Why not?


Trying again this evening, I thought I had more luck, as the backup was "Preparing" for some time. But it too failed, saying "An error occurred while creating the backup directory."

Wandering through Apple's support forums shows I'm not the only person who has had issues like this, but after years of expecting Apple's product quality and simplicity to be a cut above the rest, I'm, like others, growing a little fatigued by products that don't just work right away, or making one of many trips to the Genius Bar to replace batteries, frayed power adapters, or laptop hinges.

I haven't yet decided how long I'm going to keep pushing to try and make this product work, but if it doesn't end up working out, and I end up returning it to the Apple Store, I'm not so sure I'm getting another one. I'm on Apple products all day long, so getting the entire experience down right is a must. I'm geeky enough that just getting an Apple product to work for me shouldn't be this hard.

iPings Ping Service Suffering Multi-Day Outage

Since early last year, when Steve Rubel of Micro Persuasion introduced me to iPings, I've relied on the multi-service Ping engine to update sites including Technorati, Weblogs.com, FeedBurner and IceRocket, alerting the services that my blog had been updated. Using a simple form, I could enter my data in iPings and hit all the services at once, rather than updating them individually, or hoping their spiders were quick.

But for this entire week, iPings has gone missing, offering instead a stark notice, saying, "ipings.com is down for maintenance. We apologize for any inconvenience this may have caused. Please check back soon."

But unlike Twitter, which goes down for maintenance seemingly a few times a day, iPings has never come back up, and it's tempting to think the service just might be gone - leading me to use my backup, Pingomatic, or trust the Web crawler gods.

While iPings never sported the most creative of Web layouts, and often annoyed with flashing banner ads or unreadable captchas, it simply got the job done. Now, I have to wonder if they're all done too.

Feedblitz Bug Sends My RSS Stats Through the Roof

Today has been a big day for louisgray.com. For the first time ever, I had two posts atop TechMeme at the same time (one | two), with my question around Twitter generating a ridiculous amount of buzz, garnering over 1,000 visits, more than a dozen comments, and several different articles through the blogosphere. All told, it was the second-highest traffic day ever.

But not even this good news can be credited for my huge spike in RSS feed subscribers reported by Feedburner. That... unfortunately, is a bug.


Did your RSS Subscribers Double Overnight?
Overnight, I saw my total RSS subscribers nearly double, from 287 yesterday, to a whopping 570 today, an increase of 283. The culprit? My blog to e-mail service, Feedblitz, which somehow reported to Feedburner that instead of 18 e-mail subscribers, I somehow had 305. Simple math tells me Feedblitz added my 287 number to the 18 to come to 305, but regardless of the reason... it's just wrong.

While I'd like to think I'm Mr. Popularity, I'm still Mr. Small Potatoes.

The Feedblitz blog says its "probably just a previously unknown defect (ok, a bug) somewhere in the code." It might be related to Blogger's feed redirection, and it might not. Who knows? I had hoped the double TechMeme hit plus organic momentum had made me an overnight sensation, but it was not to be. Dang.

At least I wasn't the only one with a temporarily oversized ego.

See also:
Franzone.com: Subscriber Count Madness
BizTechTalk: Feedburner - Analyze Feed Subscribers
Authority Blogger Forum: Feedburner Messes Up

Even Virtual Windows Can Drive You Nuts

I've been a very happy VMWare Fusion customer for a few months now. Getting into the world of dual operating systems on my MacBook Pro has been almost universally rewarding from day one - starting with ditching my old Dell laptop, and being able to use Microsoft Outlook, use Internet Explorer 7 and other applications unavailable to us Mac folks - but in a single virtual window, letting me use the Mac the other 95% of the time.

Yet, the other day, while working on e-mail or catching up on RSS feeds, I heard the familiar "Windows is shutting down" chimes, and confirmed it by looking at my VMWare Fusion application. In full text, Windows was informing me my settings were being saved, and indeed, the operating system was shutting down. And no, I didn't tell it to, and no, I don't have any idea why. I told a friend at work, who laughed and said, "Windows needs a reason to shut down?"


I caught Windows in the act of bailing on me this morning...
It happened again yesterday morning. Going to my VMWare Fusion application, I sent the Ctrl-Alt-Del command to the Windows virtual machine, and it didn't come up. I closed Fusion and reopened it. Still no dice. I went to my virtual machine library, selected Windows XP and hit "Run". Nothing. It actually took rebooting the Mac for the Windows virtual machine to launch correctly again!

So guess what... 10 minutes ago, I heard the chimes again. Windows is shutting down. Again. Without rhyme or reason. Again. Now, I have to see if I can trick it into relaunching without making me reboot my Mac. Again.

I'm happy I'm not using Windows as my primary operating system, but even this is annoying. How do people live with themselves day to day in this type of OS hell? Ridiculous.

That Error Message Isn't Helpful!

One of the best things about having a Mac is being able to laugh when there are occasional surprises. That they're so few and far between helps us tolerate the occasional eyebrow-raising bug. Take a look at the above error message I received last week. I found it amusing enough to screenshot and share. Now just how is that helpful?

Whatever I was doing... I guess didn't work and I guess I won't be doing again. If only I knew what it was or why it didn't work!

MacBook Pro Keyboard Locks Me Out

Here I am, all excited about my new Apple tech toy, and it's making me feel like a chump, after all the good things I said about it just yesterday.

I successfully loaded all programs and files last night, whittling the available space on the hard drive to a mere 129 Gigabytes. But after a morning's work at home, I came in to the office, and have been completely stuck since - as the laptop isn't responding to any keyboard or trackpad input, and at the same time, the laptop's fans are whirring noisily below. A pair of restarts and a single shut down later, and I'm still feeling like world's biggest Apple fanboy moron.

After about 30-45 minutes of messing with this, I finally unhooked a USB keyboard and mouse from the old G4 desktop and attached it to the MacBook Pro, so the laptop is sitting in front of the USB keyboard, making things awkward and ridiculously duplicitous.

So far, Apple's support site hasn't been much help, nor has any amount of Google searching, System Preference manipulation, or random key hitting. For now, while I can use the USB keyboard, it's no kind of long-term solution, and I'd have to say I'm seriously annoyed.

UPDATE: According to Apple's support site, I'm not the only one with the issue... and so far, the only solution is to get it repaired. Not good!

Any Mac fans out there who have a good suggestion for me so the MacBook Pro's first day isn't ruined?

E-mail Faux Pas Showcases Old Message

When it comes to e-mail etiquette, I'm quite particular. I tend to roll my eyes and think less of people who don't know the difference between "Reply" and "Reply All", I'm not all that forgiving with typos, and think that the way e-mails are written should be in line with your own capability for writing or communicating. So when I goof up, I'm particularly annoyed. Today, I most certainly goofed.

Late last September, I had tried to send a message at the office via the Microsoft Entourage desktop client, as Webmail was having issues. For some reason, that didn't go through either. After a few hours of struggles, I ended up sending the note from my personal e-mail account, using Apple Mail, and hadn't opened up Entourage since. Until today.

Prompted to revisit Microsoft's sorry excuse cousin to Outlook for the Mac, I fired up Entourage and set it up to synchronize, so each folder would be updated. As the app sluggishly whirred to life, filling my inbox with the latest, a familiar "Sending Mail" sound echoed. Oops. Seconds later, my message from September hit an internal distribution list and I was made to look like a fool, as the note gave a snapshot in time from 10 months prior. In the age of instant receipt and Blackberries, there was no good reason to recall. Instead, I just sighed and apologized to all for the error.

I hate that. The next step is to just make sure I never open Entourage again.

Update: Ars Technica in parallel has posted a note on curing "sender's remorse"...

Google Reader Glitch Deletes Feeds: Blogosphere Weeps

Looks like I wasn't the only person affected by a massive bug that hit the Google Reader RSS application this afternoon. More than just my trends data being wiped out, which I noticed right away, the site now shows I only have four RSS feed subscriptions, and not my normal 189 or so. The site's been going in and out over the last half hour, and if not remedied, it will have shockwaves throughout the blogosphere, directly impacting some of the most vocal RSS advocates on the planet.

Others are also seeing the issue, starting with Brian at The Faithful Skeptic, BlueFish, who notes the major hiccup, Nathan from Nerdflood, Mike from A Geek's Point of View, Josh Kim and Rachel of the Liminal Librarian.

How do I know all these folks were affected? Google Blog search, of course. Google strikes Google, I guess.

Whatever the updates are for Google Reader, assuming they ever get the site going again, better be damn good, or a lot of vocal people are going to be very pissed.

Ack! Google Reader Update Wipes Out History

I am usually eager to embrace new updates, but when a vendor, whether a Web services provider, or a software developer, makes changes that mess with my data, it's not a good thing. This afternoon, it looks like the Google Reader team just made some updates, to enable more uniform reading of items, but with the addition came subtraction, as the update wiped out my historical data, showing which sites are most frequently updated and shared.


A very empty snapshot from Google Reader Trends this afternoon!

My Google Reader Trends page tends to be a wealth of information, acting as a blogosphere barometer for what sites are topical, and which offer new items rapidly.

Just last week, Robert Scoble posted a story on his "favorite 35 feeds for the past month", powered by Google Reader, but if he tried to do that test again, it's likely his data would be gone. I know mine is.

With Google owning more and more of my data, my present and my past, from my RSS feeds to my blog to my e-mail and news, the idea that the company could arbitrarily wipe out any part of my data without warning is very concerning. This is a nasty bug, Reader team.

Technorati's Transparency Should Be Lauded

First the good news: Technorati is back up.

Then the great news: Technorati isn't afraid to tell its users exactly what happened. After the site saw some serious downtime today, the company explained there was a network equipment failure that hit the company's services in a big way. They believe they've come a long way in offering great services and response times, and will be finding out how to avoid the issue in the future.

Best yet, they reached out to those of us affected. I had called Dave Sifry this afternoon to see what had gone wrong, and if possible, what could be done to help. Unlike just about any other CEO I can think of, he answered the phone in the middle of the crisis.

And the company, as it should, hit the blogosphere to respond. Ian Kallen, in the company's core services engineering group, wrote me during the situation, saying "We're bringing our systems back online now."

In what was no doubt a very frustrating time for Technorati, they didn't hide from the situation, but addressed it and will hopefully learn from it, helping bring enterprise class service to an already excellent product.

Valleywag Thinks My Old Posts are Breaking News

Valleywag at first sounded like a great idea - a rumors site focused on the Silicon Valley, covering all things geek, mixed with a flair for gossip, sex and innuendo. What could be more fun?

But, to be honest, the site's daily postings are getting tired. Rather than posting one or two stories a day of really good, insightful stuff, backed by anonymous sources, inside scoops and top-notch writing, the site has gone flaccid. Valleywag now is posting items to the tune of six to eight posts a day, and with the added frequency comes a complete void of new information. Today, I was slightly amused to see they took a pair of stories I covered over the last year and blasted them to their front page as hot off the press scandal.

Exhibit 1

In August of 2006, I commented that Web 2.0 companies were "playing with error messages", covering a few choice errors from YouTube and MySpace who toyed with users during downtime:

Web 2.0 Companies Play With Error Messages

January 31 of 2007, I specifically called out Technorati for not scaling to beat Google, instead entertaining customers with fun graphical error messages.

Scoble's Right: Technorati Isn't Scaling to Beat Google

I also noted other Web 2.0 error messages on January 24 (Silly YouTube - Where's The Redundancy?) and on March 2, when LinkedIn pulled a similar stunt. (LinkedIn Provides Another Silly Web 2.0 "Error" Page)

Yet, today Valleywag pulls a banner story, trumpeting "Error messages", saying "Could we all make a resolution? When a site is down, as Technorati is right now, please cut the cute jokes." Wow - Technorati plays with error messages. Shocker.

Exhibit 2

On Saturday, I noted how Steve Jobs had endorsed Al Gore for president in a rare interview with Time Magazine, where he wasn't promoting Apple, but instead his good friend and board member. (Steve Jobs Nominates Al Gore for President)

But again, Valleywag follows along, saying "While Apple fanatics usually jump on every word out of Jobs' mouth, they appear content to keep this political endorsement as quiet as... well, as quiet as Al Gore kept the internal Apple options investigation..." 'We need somebody who knows how to build a ladder'

I'm not used to seeing a breaking news rumor site be so far behind my pedestrian notes. So, Valleywag, if you want to be a little faster on the draw, simply subscribe to my RSS feed or sign up via e-mail, so you can keep getting those scoops!

LinkedIn Provides Another Silly Web 2.0 "Error" Page

At the end of the workweek, I was planning a simple Address Book export to LinkedIn, to capture all the new contacts I acquired, but stumbled into a roadblock, as LinkedIn appears to have some planned downtime.

True to the site's Web 2.0 form, it provides a playful "We're Down!" message. This follows in line to the silliness provided by YouTube, Technorati, MySpace and others when they've suffered downtime.


The screen shot around 5:15 this afternoon...

I can only hope LinkedIn is in the process of introducing some of the new features I had proposed last month (See: How to Make LinkedIn Even Better). My site logs showed employees at LinkedIn read the story.

Previous stories on Web 2.0 Errors:

August 4, 2006: Web 2.0 Companies Play With Error Messages
January 24, 2007: Silly YouTube - Where's the Redundancy?
January 31, 2007: Scoble's Right: Technorati Isn't Scaling to Beat Google

WTF? Technorati Unveils Heat Index

On the Web, there are three types of downtime - one being that you are overloaded with traffic and can't respond to requests, the second being for scheduled maintenance, and the third, when new products are being introduced. If The Apple Store is down, herds of Macophiles jump into a tissy, and last night, Technorati followed YouTube's footsteps by taking the entire site down to launch the anticipated WTF feature, standing for "Where's The Fire"?

Though the site's frequent instability still causes me concern, the WTF feature shows Technorati is trying to capitalize on the details they have on the blogosphere's tendencies to link and talk about specific topics in near real-time. Just as Google Reader announced Trends, based on the data they had on its customers, Technorati is similarly expanding their feature set, due to their database's detail.

The company's CEO, David Sifry, explains the introduction, saying, "WTF is a big experiment; we're entrusting the most valuable real estate to you - our community - and we think it's going to be a powerful way to make Technorati more useful to you."

This explanation further pushes the blog search site into the user-generated content realm that is so hot in the social networking space these days. I guess one of the first things that will debut in WTF is WTF itself.

Good luck, Technorati. We'll be watching to see if WTF stands for "What Technical Foundation?" or "Wow, They Fixed it!"

Scoble's Right: Technorati Isn't Scaling to Beat Google

I want to root for companies like Technorati, who have introduced new features and functionality for today's interactive, social Web. Technorati, when the site is up, is one of the best for tracking the popularity of topics and conversations, or to see which bloggers are among the most frequently linked to. But for months, the site has been riddled with slowness, server timeouts during searches or peak load, and most recently, has seen outage after outage. (The above image was posted on their site tonight, during some updates.)

In the past, Technorati CEO David Sifry has been open about the scalability problems. Just this last July, he commented on a previous note I made about the slowness, saying:

You make a great point, we've been working very hard on building out the scalability and reliability of the Technorati service... Making sure that regular users like you are getting what you need, every time, quickly, is intensly important, and I want to know if you or anyone you know is having problems, so we can address the issues immediately...

His openness and speaking directly to the blogging community is commendable. I love the personal touch. But the truth is that Technorati still isn't scaling, and as Robert Scoble has pointed out time and again, Google's Blog Search tool is getting increasingly better, closing the gap between it and the blog search pioneers, including Technorati.

Meanwhile, Steve Rubel of Micropersuasion found one likely reason Technorati isn't that focused on keeping their core search tool on top of its game. He discovered on Tuesday that Technorati is planning a Digg-like competitor called Technorati WTF, short for "Where's the Fire"? Yet, that site still isn't live, though it could be coming shortly, causing some of the recent downtime.

Just like I mentioned with YouTube recently, downtime is not an acceptable part of today's Web-driven world. If you can't deliver your core services, then why are you adding new features? Fix what is broken, and learn how to make updates without impacting the users. I haven't seen Google go down for maintenance, maybe ever. If they're up and you're down, where are the users going to go?

Previous Stories:
Silly YouTube - Where's The Redundancy?
Web 2.0 Companies Play With Error Messages

Silly YouTube - Where's The Redundancy?

For a company that was worth more than $1.6 billion as a Google acquisition, you would think they'd have learned how to make seamless changes without bringing down the entire site, but YouTube seems to instead love showing new error images.

Previous Story: Web 2.0 Companies Play With Error Messages

I hate to be suspicious, but this may or may not have to do with Fox's recent suit for YouTube to take down copyrighted episodes of 24 and The Simpsons. Of course, those who really want the shows can get them elsewhere online for free.

Update: Google's blog says YouTube and Google Video were integrated last night:

Starting today, YouTube video results will appear in the Google Video search index: when you click on YouTube thumbnails, you will be taken to YouTube.com to experience the videos. Over time, Google Video will become even more comprehensive as it evolves into a service where you can search for the world's online video content, irrespective of where it may be hosted.